Optometric Tech/Front Desk

Job Description: Optometric Technician / Front Desk

The Optometric Technician / Front Desk team member is responsible for providing exceptional patient care while supporting the Optometrist with clinical testing and assisting with front office operations. This position plays a vital role in ensuring efficient patient experience by performing preliminary eye examinations, gathering patient information, scheduling appointments, and maintaining accurate medical records.

Essential Duties and Responsibilities

Clinical Responsibilities

• Assist the Optometrist with patient examinations and clinical procedures.
• Perform preliminary eye health testing, including:
  • Visual acuity testing
  • Glaucoma screenings
  • Blood pressure measurements
  • Pupillary distance measurements
  • Optomap retinal imaging
  • Visual field testing
  • Auto-refraction testing
• Obtain and document patient medical histories, medications, allergies, and chief complaints.
• Prepare patients for examination and communicate pertinent information to the provider.
• Maintain accurate documentation within the Electronic Health Record (EHR).
• Clean, disinfect, and maintain examination rooms and ophthalmic equipment according to established protocols.
• Follow all infection control, HIPAA, and clinic safety guidelines.

Front Desk Responsibilities

• Greet and check in patients in a courteous and professional manner.
• Schedule, reschedule, and confirm patient appointments using the EHR system.
• Answer incoming telephone calls and direct calls appropriately.
• Verify patient demographics and insurance information.
• Collect copayments and other patient payments, as applicable.
• Maintain patient records and ensure accurate documentation.
• Assist with scanning, filing, and other administrative duties.
• Coordinate patient flow to help maintain an efficient clinic schedule.

General Responsibilities

• Attend required staff meetings, online training, and continuing education.
• Assist other departments and clinic locations as needed.
• Maintain confidentiality of patient information in accordance with HIPAA regulations.
• Provide excellent customer service while demonstrating professionalism, compassion, and respect.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Paraoptometric Certification preferred.
• Previous medical office or optometric experience preferred but not required.
• Basic knowledge of medical terminology is preferred.

Required Skills

• Excellent organizational, communication, and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Excellent listening and customer service skills.
• Ability to follow written and verbal instructions and established clinical protocols.
• Comfortable working with delicate ophthalmic instruments and equipment.
• Ability to work effectively with patients of all ages.
• Strong computer skills, including Microsoft Office, Electronic Health Record (EHR) systems, and the ability to quickly learn new software.
• Dependable, professional, and a positive team player.

Physical Requirements

• Ability to lift and carry up to 30 pounds.
• Ability to stand, walk, sit, bend, reach, and perform repetitive hand movements throughout the workday.
• Ability to use computers, keyboards, telephones, and other office equipment.
• Ability to communicate effectively in person and by telephone.
• Reliable transportation and dependable attendance are required.