Practice Manager

Community Clinic is a patient-directed Community Health Center which provides affordable primary health care and supportive services to our neighbors in Northwest Arkansas. Community Health Centers, also known as Federally Qualified Health Centers, is a Federal designation whereby community health needs are identified and are responded to appropriately.  We provide health care using a Patient-Centered Medical Home (PCMH) approach: the needs of the patient come first. Community Clinic recognizes that every employee plays a vital role.  We care.  You belong. 

Job Summary
 We are seeking a full-time Practice Manager for the Family Medical Center in Rogers, AR. The ideal candidate will be responsible for the day-to-day operations and overall management of the clinic to ensure high-quality, patient-centered care. This role oversees clinical and administrative staff, manages scheduling, ensures compliance with healthcare regulations, maintains budgets, and supports providers to optimize workflow and efficiency. The Clinic Manager plays a key role in strategic planning, quality improvement, and fostering a positive, collaborative environment for staff and patients alike.

Responsibilities

• Demonstrates exceptional customer service and interacts effectively with providers, patients and staff.
• Plans, directs and oversees daily processes of both front desk and clinic staff. 
• Ensures daily deposits are accurate and processed in a timely manner.
• Provides oversite off all credit cards associated with the clinic.
• Monitors provider and resource schedules to ensure schedules are filled according to Clinic guidelines. 
• Conducts at least one regular staff meeting per month.
• Attends Managers meeting and other required meetings and facilitates dissemination of information. 
• Assists with interviewing, hiring, orientation, development, evaluation and termination of staff.
• Facilitates training and support for new and existing staff, as needed.
• Performs and submits timely performance appraisals.
• Ensures policies and procedures are communicated and administered consistently. 
• Monitors and maintains attendance records, PTO requests and submits biweekly timesheets. 
• Ensures adequate staff coverage for vacations/absences and develops work assignments for staff.
• Maintains/order clinic supplies.
• Coordinates the management of the Vaccine Program for the site(s).  
• Facilitates coordination with all departments including: IT, Accounting, Compliance, Human Resources, Maintenance, etc.
• Ensures a clean and orderly work environment is maintained to ensure the professional appearance of the Clinic at all times.  
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA. 
• Ability to travel for activities such as meetings, classes, and workshops. Must be able to travel by air as needed to attend training, conferences, and related activities, including overnight travel.
• Other duties, as assigned.

Qualifications

• High School diploma or equivalent required.
• Associates healthcare administration, business, or a related field preferred
• 3 years of experience in management required     
• 2 years of healthcare practice management preferred 

Essential Skills

• Ability to work and function independently and within a team.
• Ability to handle sensitive information with discretion and integrity. 
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Knowledge of medical terminology, billing practices, and insurance procedures
• Proficient with EHR systems and Microsoft Office Suite 

Why Work at Community Clinic?

• Be a part of a mission driven organization providing comprehensive health care to everyone in your community, regardless of their financial or medical situation!
• Automatic 5% contribution to employee retirement plan, no match required!
• Competitive pay, time-off, and paid holidays! 
• 2 Annual bonus opportunities worth up to $1000 each!