What are the responsibilities and job description for the Call Center Representative- Columbus Clinic M-F Days position at St. Francis Emory Healthcare?
Serve as a liaison between the patient/guarantor and St. Francis Hospital to answer questions, provide information, and resolve customer issues (i.e., patient charges, balance inquiries, payment arrangements, and financial assistance).
Minimum Education
X High school diploma or equivalent X Required
Minimum Education
X Associate’s degree X Preferred
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience
Five (5) years of customer service experience, in a call center setting.
Job Type: Full-time
Pay: $10.87 - $16.30 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Columbus, GA 31901: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 5 years (Required)
- Customer service: 3 years (Required)
Work Location: One location
