Regional Volunteer Coordinator

Work Where You Matter!
At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient’s quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter.

Regional Volunteer Coordinator

Position Overview
The Regional Volunteer Coordinator will be responsible for all aspects of the volunteer program consistent with St Croix Hospice policies and procedures ensuring CHAP requirements are met and followed. This role will support the overall operations of the department by organizing, implementing, and maintaining the volunteer program at the branch level. (This position requires frequent travel, approximately four days per week, throughout the assigned service area. Assigned service area: Ankeny, West Des Moines, Newton, Council Bluffs, and Clarinda)

Essential Functions and Skills
Responsibilities

• Assures volunteer program is in compliance with agency policy and procedure. Meets Medicare and NHPCOs standards for compliance and agency goals.
• Assists in the interviewing and selection process for new volunteers to fill vacancies and build a team.
• Onboard and train volunteers while providing a welcoming and supportive culture.
• Assess volunteer needs based on discussions with various departments, encourage staff to use volunteers as feasible, and develop new volunteer programs.
• Ensures the delivery of all volunteer services are in accordance with the patient’s plan of care.
• Manage and place volunteers in appropriate assignments.
• Ensure patient privacy is met in compliance with HIPAA regulations.
• Ensures volunteer personnel files are maintained and current on all volunteers.
• Provide ongoing assessments and support the needs of the volunteer with regular interaction and encouragement.
• Provide recognition and celebration of volunteers to grow retention and volunteer engagement.
• Reports all grievances/complaints made by patients and families to the Manager of Volunteer Services and assists with follow up.
• Provides information to individuals and community groups about hospice volunteer services.
• Participates as needed in the budget preparation for program development.
• Actively participates in quality assessment performance improvement teams and activities.
Performs other duties as assigned.

Requirements/Qualifications

• College degree or advanced degree in human services, or equivalent experience preferred
• Minimum of one (1) year - experience in a healthcare setting.
• Experience in recruitment and onboarding a plus
• Ability to supervise, coordinate, and evaluate volunteer services
• Demonstrated ability to work well with an interdisciplinary team
• Strong interpersonal and communication skills
• Ability to multitask, handle interruptions, and manage projects independently
• Understands hospice philosophy
• Ability to organize and develop volunteer hospice personnel for both patient and organizational needs
• Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order
• This is a regional position that may require up to 60% travel to various sites.
Ability to pass DHS background study.

Preferred

• Hospice and/or volunteer experience preferred.

Physical Requirements
The physical requirements described are representative of those that must be met to successfully perform the essential responsibilities of this position. Reasonable accommodation may be made.

• Prolonged periods sitting at a desk and working on a computer.
• Pushing/Pulling and Lifting/carrying up to 10 pounds.