RN Supervisor - Surgical Services

St. Croix Health is seeking a RN Supervisor for our Surgical Services team. This position is a full-time (1.0 FTE) exempt position.

The Surgical Services RN Supervisor manages the day-to-day operation of the unit to maximize patient safety, clinical outcomes, customer satisfaction and inter-departmental workflow. Manage employee relations, oversee recruitment and onboarding activities and also assist with performance assessments and competencies. Provide direct patient care when needed.

Essential Duties and Responsibilities:

1. Operational Accountability

• Assist the respective department Manager or Director in the development, implementation, and evaluation of patient care delivery systems.
• Collaborate with the respective department Manager/Director and other leadership to ensure the necessary resources are in place to execute the work of the department.
• Ensure appropriate documentation is occurring in accordance with EMR requirements and relevant compliance and policy obligations.
• Assist in identification of staff learning needs and development of education and competency plans consistent with unit, service line, and organization priorities. Coordinates implementation of unit-based education and assists in evaluation of outcomes.
• Establish process to assure equipment function, repair process, and routine maintenance on day-to-day basis.

2. Staff Management and Development

• Maintain open, effective communication with the department Manager/Director in regard to development and performance of unit personnel.
• Plan, direct, and guide work of staff/direct reports.
• Manage and monitor department schedules, ensure adequate staffing levels and coverage based on acuity and need.
• Ensure staff are appropriately trained and competent in the performance of assigned duties; assess competencies of staff on regular basis in accordance with established standards and practices.
• Coach, mentor, and develop staff to promote skill development.
• Assist in hiring initiatives; generate requisitions, coordinate interview team, conduct interviews, select staff to fill open positions, establish training plan, assist with orientation and onboarding activities.
• Onboard, orient, and provide ongoing coaching, mentoring and support to staff. Model and teach these skills to others.
• Conduct annual evaluations and necessary corrective action for assigned staff.
• Apprise and educate staff in new/changed regulations, policies and procedures, and compliance.
• Collaborate with preceptors to coordinate the orientation plan and schedule for each employee, based on a baseline individual learning needs assessment.

3. Performance and Quality Improvement

• Continuously seek quality improvement and assist with ongoing quality improvement activities of the unit.
• Facilitate the integration of findings, action plans and follow—up of quality improvement activities into practice.
• Support the use of quality and patient satisfaction data to improve care.

4. Clinical Knowledge and Scope

• Maintain the standards of nursing care and implement the policies and procedures of the hospital and department by assimilation of the nursing process into practice.
• Adhere to all criteria within the scope of Staff RN job description.
• Serve as department subject matter expert regarding department policies.
• Consistently demonstrate clinical competence in nursing procedures and patient care.

5. EMR clinical application lead

• Content expert and application lead for the electronic medical record (EMR) applications relevant to role in collaboration with EMR Project Manager.
• Implement, maintain and provide ongoing optimization and support for EMR clinical applications.
• Work within cross-functional team and with end users to achieve application integration to meet clinical needs

Education & Licensure:

• Associate's degree in nursing, required;
• Bachelor's degree in nursing preferred
• Current WI RN license required

Certifications:

• BLS required upon hire
• ACLS and PALS required within 6 months of starting role

Experience:

• 3 years of acute care nursing experience
• 1-3 years of leadership experience preferred (Charge nurse, Preceptor, Supervisor role)
• Knowledge of patient population served in area of responsibility

Knowledge, Skills & Abilities:

• Excellent communication and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Exceptional interpersonal skills; role model in customer service skills
• Excellent critical thinking, reasoning and analytical skills
• Demonstrated ability to effectively train others; develop and implement training plans

Supervisory Responsibilities:

Oversee respective department staff including scheduling, timecard review, identifying developmental & training needs, navigating performance concerns and other relevant employee relations functions.

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values.

Mission: We help people live healthier, happier, and longer lives.

Vision: To transform from quality sick care to quality well care that is sustainable and affordable.

Values: People Centered, Trust, Innovation, and Growth.

Here at St. Croix Health we offer our employees with a robust benefits package that includes:

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking
• Employee prescription discount program

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80 providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.