Pharmacy Technician (Certified) - Retail - Casual

The Pharmacy Technician is responsible for supporting pharmacists in the preparation and distribution of medications, maintaining accurate drug inventory, and ensuring proper documentation of pharmacy activities. All tasks are performed under the direct supervision of a licensed pharmacist and in accordance with regulatory guidelines and institutional policies.

Essential Duties and Responsibilities

Process Prescriptions

• Receive new prescriptions and refill requests, verifying the information for accuracy and completeness
• Process prescriptions through insurance systems, resolving rejections or coverage issues as needed
• Prepare and package bulk medications, fill prescription bottles and affix appropriate labels in accordance with legal and safety standards
• File prescriptions and maintain accurate records to ensure regulatory compliance and ease of retrieval
• Mix or compound pharmaceutical preparations according to written prescription, formula, or pharmacist instructions, ensuring proper technique and documentation.

Stock Medication and Inventory

• Maintain appropriate storage conditions and security protocols for all medications in accordance with regulatory and safety standards
• Order, receive, label and count medications, chemicals and pharmacy supplies
• Update inventory records in the pharmacy information system to ensure accurate tracking and stock control

Customer Service

• Assist customer by answering routine questions, help locating items, and refer clinical inquiries to the pharmacist when appropriate
• Answer telephone inquiries promptly and courteously, directing calls to the appropriate personnel as needed
• Operate the cash register to process payments accurately, including handling cash, credit or electronic transactions, and providing receipts to customers.
• While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Education & Licensure:

• High School diploma or equivalent required
• Certified Pharmacy Technician (CPhT) through Pharmacy Technician Certification Board is required within 12 months of hire
• Must be registered in Wisconsin to work in a pharmacy at time of hire

Experience:

• Retail Pharmacy Experience preferred

Knowledge, Skills & Abilities:

• Excellent communication (verbal and written) and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Able to handle frequent interruptions and adapt to changes in workload and work schedule
• Able to set priorities, make critical decisions and respond quickly to requests
• Fosters a team environment
• Self-directed and highly engaged, but also able to work well in a team
• Ability to solve problems and encourage others in collaborative problem solving
• Able to work cooperatively and effectively with providers, staff, and patients

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing, bending, and reaching
• Must be able to lift up to 50 pounds at times

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values.

Mission: To deliver care driven by excellence, guided by heart, and grounded in community.

Vision: To be a trusted partner in providing healthcare that is personal and accessible to all, by adapting to meet the needs of our communities, and support lifelong well-being.

Values: Integrity. Respect. Compassion. Collaboration

Here at St. Croix Health, we offer our employees with a robust benefits package that includes:

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80 providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.