Arborist

Minimum Qualifications

SUMMARY: Under general supervision, is responsible for telephone operations supervisory work of average difficulty in supervising a unit or several shifts of subordinate telephone operators at a site; and performs related work as required. DISTINGUISHING FEATURES: This is the supervisory class in the telephone operator sub-series. An employee in this class may work on fixed or rotating shifts as needed in performing supervisory responsibilities. Work involves supervising all shifts of operators at a site. This class differs from that of Telephone Operator 2 in that incumbents of the latter perform telephone operations lead work in leading a shift of subordinate telephone operators in performing duties of work.

Other Requirements

• Assigns, trains, supervises and evaluates the work of all shifts of subordinate telephone operators at a site; makes recommendations on staff employment, promotion, demotion, dismissal, and other human resources actions. 2. Trains subordinate telephone operators in the principles, practices, and procedures of telephone operations and plans and schedules all employee shift work. 3. Supervises telephone operation duties including answering local and long distance telephone calls, making proper connections, and placing long distance calls. 4. Supervises the handling of emergency calls asking for medical, fire, police, and other aid; may supervise the dispatch of security and patrol officers in response to calls; may supervise the operation of two-way radios, fire control systems, public address systems, beeper systems, and other related communication devices. 5. Supervises and participates in logging calls and updating lists of telephone numbers, addresses, employee work locations, and related records; prepares and maintains supervisory records and reports on staff activity. 6. Supervises and participates in responding to routine to detailed questions over the telephone on network dialing procedures and service problems; notifies telephone equipment vendors of equipment malfunctions and problems; may supervise the receiving and directing of visitors. 7. May supervise the performance of clerical duties such as copying, sorting, stamping, filing, figuring, incidental typing not requiring speed, and related duties, as time permits. 8. May participate in operating branch exchange telephone equipment during times of peak workload or absence of subordinate staff.
  
  

Job Overview

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to three years of increasingly responsible PBX telephone operations work; qualifying full-time clerical experience may be substituted for the required education on a year-for-year basis.

Competencies (KSA's)

NECESSARY SPECIAL QUALIFICATIONS: None. EXAMINATION METHOD: Education and experience rating, 100%.

State Employee Benefits

Insurance There are a variety of insurance options available to state employees including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Annual Leave Full-time employees earn annual leave each month at a rated based on years of service as follows:
  
  

Years of Service

• 0 up to 5
• 5 up to 10
• 10 up to 20
• 20 or more
  
  

Annual Leave Earned per Month

• 1 day
• 1 and ½ days
• 1 and ¾ days
• 2 days
  
  

Maximum Allowable days

• 30 days
• 36 days
• 39 days
• 42 days
• Leave earned in excess of the maximum allowable days will be transferred to the employee's sick leave account annually on the employee's anniversary hire date.

• Sick Leave All full-time employees accrue 1 day (7.5 hours) of sick leave per month, provided they work the major portion of that month.
• Bereavement Leave Leave with pay is granted for three days in the event of the death of an employee's spouse, child, stepchild, grandchild, parents, grandparents, siblings, stepparents, foster parents, or parents-in-law without charge to the employee's leave time. Two additional days of sick leave may be granted to provide a total of five days absence for this purpose.
• Family Medical Leave Allows up to twelve work weeks of leave* each year to eligible employees for certain family and medical reasons. Continued health insurance coverage is provided during the leave period, and the employee is reinstated to the same or an equivalent position once the leave period has ended.
• Leave may or may not be paid leave, depending on individual employee's leave balances for earned leave.

• Parental Leave Parental leave is an absence from work granted any employee who has been employed in state service for at least 12 consecutive months as a full-time employee. Parental leave is a combination of sick, annual, or special leave without pay for a period not to exceed four months following the birth of a child.
• Military Leave Granted in accordance with applicable state and federal laws, rules and regulations.
• Holidays Each year, full-time state employees receive 11 holidays off with pay.
• Retirement State employees are automatically members of the Tennessee Consolidated Retirement System . (TCRS) Employees must accrue 5 years of creditable state service to be vested (guaranteed retirement benefits when age requirements are met). Vested members of TCRS become eligible for service retirement upon completion of 30 years of creditable service or upon attainment of age 60.
• Deferred Compensation Employees may choose to make pre-tax contributions to a variety of investment options through the 401(k) plan or the 457 plan. A minimum $20 monthly contribution is required to participate in the plans. For the 401(k) plan, the state will match the $50 per month minimum contribution. The $50 match policy is evaluated on an annual basis.
• Flexible Benefits Plan Under this program certain specific expenses (e.g.,medical and dental insurance premiums, medical expenses, dependent day care expenses) can be deducted from an employee's paycheck prior to taxes, resulting in a lower taxable income level.
• Higher Education Fee Discounts and Waivers A 25% discount on undergraduate tuition at any state operated institution of higher learning in Tennessee is available to children 23 years of age or under of full time state employees. In addition, full-time state employees with six months of continuous service are eligible to have tuition fees waived for one course per semester at a state institution. For further information on higher education discounts, click on Chapter 1540 on the Secretary of State Rules and Regulations web page.
• Baccalaureate Education System Trust (BEST) Program (BEST) The Baccalaureate Education System Trust (BEST) was created by the Tennessee General Assembly for the purpose of providing Tennessee families with a means to save for their children's future college education costs.
• Wellness Program The State Employee Wellness Program works to increase employees´ knowledge of options for healthier lifestyles through information and events that focus on improving behaviors affecting your health. Some specific benefits offered through the program include health risk assessments, fitness events, smoking cessation programs, and various other benefits.
• Employee Assistance Program (EAP) EAP is a confidential counseling and referral service for all employees and their dependents. All services are strictly confidential and can be accessed 24 hours a day, 365 days a year.