What are the responsibilities and job description for the Front Desk Receptionist position at ST CLOUD ORTHOPEDIC ASSOCIATES LTD?
About the Role
We’re looking for a welcoming and detail-oriented Front Desk Receptionist to join our team at St. Cloud Orthopedics. In this role, you’ll be the first point of contact for our patients—providing a friendly face, answering questions, and helping ensure a smooth start to their care experience. If you thrive in a fast-paced medical setting, have a knack for customer service, and enjoy keeping things organized, we’d love to hear from you.
What You’ll Do
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Greet patients and visitors in a professional, courteous, and helpful manner.
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Provide instructions and directions to patients as needed.
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Check patients in for their appointments accurately and update patient information as needed in our systems. This includes reviewing and updating insurance, demographics, medical details.
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Collect copays and patient payments.
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Prepare charge tickets for appointments and verify insurance information.
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Maintain a clean and welcoming lobby environment.
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Work collaboratively with clinical staff to share information and support patient needs.
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Help resolve patient concerns with patience and professionalism.
What We’re Looking For
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Education: High school diploma or GED required.
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Experience: Prior appointment scheduling or receptionist experience in a medical setting is preferred but not required.
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Skills:
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Strong communication—clear, concise, and patient-focused.
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Ability to manage multiple tasks in a busy environment.
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Knowledge of medical terminology and insurance basics.
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Computer proficiency (minimum typing speed ~40 wpm).
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Excellent customer service skills and a team-oriented mindset.
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Why Join Us?
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Work in a respected, physician-owned orthopedic clinic with nearly 70 years of service in Central Minnesota.
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Be part of a supportive team that values both patients and employees.
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Gain experience in a clinical setting with opportunities to grow your career.
Salary : $18 - $22