What are the responsibilities and job description for the Front Desk Receptionist position at St. Charles Health System?
The Receptionist at St. Charles Health System serves as the first point of contact for visitors, providing administrative support and exceptional customer service to all St. Charles Health System caregivers, providers, and visitors in person and via telephone. This role ensures smooth day-to-day operations of the front desk and assists with various office tasks to maintain an organized and welcoming environment for the Administrative Office Suite.
This position does not directly manage any other caregivers.
Essential Functions And Duties
Provides reception support by greeting, assisting, answering questions, and directing visitors when they enter the Administrative Suite utilizing appropriate customer service skills.
Processes incoming mail for the Administrative Office Suite and distributes appropriately.
Assists with administrative tasks such as data entry, filing, document preparation, drafts reports, letters, minutes, and other materials.
Schedule and confirm appointments, meetings, and conference room bookings.
Provides technical, audio visual, desktop publishing (Outlook, Excel, Word, Publisher, Visio, and Power Point) expertise in program applications and technologies for caregivers.
Provides support to achieve and maintain compliance with all local, state, and national health care guidelines, rules, and regulations (Joint Commission, Medicare/CMS, Health Division, ISO, etc.).
Coordinates office supplies inventory and ordering. Responsible for stocking supplies, managing office equipment, coordinating service and maintenance, as necessary.
Role models, leads, and influences the organizational design and effectiveness of the “One St. Charles” operational model to promote interdisciplinary collaboration and shared accountability while continually improving the experience of patients, physicians, providers, and caregivers.
Supports the vision, mission, and values of the organization in all respects.
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
Education
Required: High school or GED.
Preferred: Bachelor’s degree.
Licensure/Certification/Registration
Required: N/A
Preferred: N/A
Experience
Required: Minimum two (2) years’ administrative or office experience.
Preferred: Three (3) years’ experience in a Receptionist/Administrative Assistant level role, including proficiency at handling multiple tasks. Previous hospital or healthcare experience. Knowledge of medical terminology.
This position does not directly manage any other caregivers.
Essential Functions And Duties
Provides reception support by greeting, assisting, answering questions, and directing visitors when they enter the Administrative Suite utilizing appropriate customer service skills.
Processes incoming mail for the Administrative Office Suite and distributes appropriately.
Assists with administrative tasks such as data entry, filing, document preparation, drafts reports, letters, minutes, and other materials.
Schedule and confirm appointments, meetings, and conference room bookings.
Provides technical, audio visual, desktop publishing (Outlook, Excel, Word, Publisher, Visio, and Power Point) expertise in program applications and technologies for caregivers.
Provides support to achieve and maintain compliance with all local, state, and national health care guidelines, rules, and regulations (Joint Commission, Medicare/CMS, Health Division, ISO, etc.).
Coordinates office supplies inventory and ordering. Responsible for stocking supplies, managing office equipment, coordinating service and maintenance, as necessary.
Role models, leads, and influences the organizational design and effectiveness of the “One St. Charles” operational model to promote interdisciplinary collaboration and shared accountability while continually improving the experience of patients, physicians, providers, and caregivers.
Supports the vision, mission, and values of the organization in all respects.
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
Education
Required: High school or GED.
Preferred: Bachelor’s degree.
Licensure/Certification/Registration
Required: N/A
Preferred: N/A
Experience
Required: Minimum two (2) years’ administrative or office experience.
Preferred: Three (3) years’ experience in a Receptionist/Administrative Assistant level role, including proficiency at handling multiple tasks. Previous hospital or healthcare experience. Knowledge of medical terminology.