Patient Support Specialist - Pgh

Job Title: Patient Support Specialist - Pgh

Location: Pittsburgh, Pennsylvania (On-site)

Job Summary: We support one of the nation’s leading patient care programs by engaging empathetically with patients to enable access to prescription medications. Our team drives a seamless and compassionate experience, ensuring that patients, providers, and pharmacies receive high-quality assistance, program information, and case management support.

Responsibilities

• Respond to inbound and outbound phone calls and claims from patients, physicians, and pharmacies, providing access to care and reimbursement support.
• Deliver program information, eligibility details, and general assurances to facilitate ease of program use and encourage medication adherence.
• Refer requests for escalation to appropriate internal teams, collaborating with Program Management, IT, and Patient Support groups as needed.
• Perform additional assignments as required to ensure patients receive exceptional service throughout the process.
  
  

Required

• High school diploma or GED completion.
• At least 1 year of healthcare or case management experience in a high-volume contact center environment or similar setting preferred.
• Strong customer empathy, emotional intelligence, and effective communication skills in English; Spanish proficiency is a plus.
• Familiarity with pharmacy benefits, health care insurance, medical billing, and call center software (such as Five9, In-Contact, or similar) is preferred.
  
  

About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.

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