What are the responsibilities and job description for the Desktop Support Analyst position at SSi People?
Job Title: Desktop Support Analyst
Location: Marshalltown, IA
Job Responsibilities:
- Develop and implement solutions for hardware and software issues on workstations.
- Assist in installing and supporting new and upgraded workstation hardware and software.
- Recommend and document new hardware and software solutions to enhance user experience.
- Suggest and assist in creating policies to improve customer experience.
- Maintain software inventory, manage licensing, and establish upgrade procedures.
- Collaborate with vendors to ensure the timely delivery and installation of new equipment.
Skills Required:
- Proficient in desktop hardware, software applications, operating systems, and network connectivity.
- Strong customer service skills with a proactive approach to problem-solving.
- Experience in installing and supporting PC and laptop hardware and software.
- Bachelor’s degree in a computer-related field or equivalent work experience.
- Professional certifications like HDI, CompTIA, or Microsoft are a plus.
- Ability to create user accounts and manage access control.
About SSI People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy
Salary : $25 - $35
