What are the responsibilities and job description for the Sales and Service Technician position at SSI Fire & Safety Holdings, LLC.?
Sales/Service Technician
Location: Jonesboro, AR (On-Site)
Division: Fire Protection
Company: State Systems, Inc.
About State Systems, Inc.
Founded in Memphis, TN, State Systems, Inc. is a total protection company providing fire protection, low voltage systems, and life-safety solutions across Tennessee, Arkansas, Mississippi, and Alabama. Our mission is simple: to protect life and property every day through integrity, innovation, and superior customer service.
We’re expanding our Fire Protection Division in Northwest Arkansas and looking for a motivated Sales/Service Technician who’s ready to take the next step in their career. If you’re mechanically minded, enjoy working with your hands, and thrive on delivering excellent service to customers, this is the opportunity for you.
What You’ll Do
As a Fire Protection Sales/Service Technician, you’ll ensure the effectiveness and compliance of fire protection systems in commercial facilities. You’ll handle sales, installation, inspection, repair, and maintenance of fire protection systems, extinguishers, and emergency lighting while maintaining strong customer relationships.
Key Responsibilities:
Sell fire protection services and products within assigned territory while maintaining sales/service quotas.
Inspect, service, and install fire extinguishers, fire suppression systems, and exit/emergency lighting.
Identify new prospects using creative lead generation strategies.
Present proposals and highlight the advantages of State Systems’ solutions.
Follow up with potential clients and process work orders promptly.
Service existing customers and build long-term relationships.
Complete all reports and paperwork accurately and on time.
What We’re Looking For
High School Diploma or equivalent.
Proficient in Windows-based software and Microsoft Office.
Strong mechanical aptitude and problem-solving skills.
Excellent communication, negotiation, and time management skills.
Ability to multitask, prioritize, and work independently.
Valid driver’s license and good driving record.
Physically capable of lifting 75 lbs., climbing ladders up to 12 ft., and working in various conditions.
Willingness to work outdoors and handle materials that may be skin or respiratory irritants (MSDS available).
Compensation
Compensation packages reward hard work and results.
Estimated first-year earnings: $45,000–$60,000 (with potential for top performers to earn more).
What We Offer
At State Systems, we reward performance and support your professional growth in a collaborative, safety-driven culture.
Benefits include:
Commission and bonus opportunities
401(k) with company match
Health, dental, and vision insurance
Life, accident, and critical illness coverage
Company vehicle or allowance, phone allowance, and logo attire
Employee assistance, wellness, and referral programs
Paid time off and holiday pay
Professional development and advancement opportunities
Pet insurance and voluntary benefits
Schedule: Full-time | Monday to Friday | Day shift
Company Overview
State Systems, Inc. is a privately owned total protection company headquartered in Memphis, TN. We’re proud of our long-standing reputation for integrity, superior products, and exceptional service. With specialized divisions in Fire Protection, Cleaning Services, Technology, and Low Voltage, we provide complete life safety and facility protection solutions backed by certified technicians and cutting-edge technology.
Learn more at www.statesystemsinc.com.
Join a Leader in Life Safety
If you’re ready to grow your career in fire protection, apply today to join State Systems, Inc.—a company built on trust, excellence, and protecting what matters most.
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Pre-Employment Screening:
All employment offers are contingent upon successful completion of a background check and drug screening, in accordance with applicable laws and company policy.
SSI Fire & Safety is an Equal Opportunity Employer committed to diversity and inclusion.
Salary : $45,000 - $60,000