Service Dispatcher

Company Description

SS Service Corp is a family-owned business founded in 1991 and led by Stephen Santos, who has over 35 years of experience in the industry. Recognized for its efficient and specialized commercial service, SS Service Corp is one of Southern New England’s top providers of commercial refrigeration, heating, and air conditioning services. We are dedicated to delivering the best value by offering advanced technology, dependable service, and unmatched customer satisfaction. Serving a variety of retail and industrial clients, including national restaurant chains and prominent companies, we are fully bonded, insured, and OSHA/DCAM certified.

SS Service Corp – Raynham, MA

Full-Time | Monday–Friday | Competitive Pay Benefits

SS Service Corp is a growing HVAC-R contractor committed to delivering “Reliability in Every Degree.” We are seeking a highly organized and motivated Dispatch Coordinator to support our Commercial Service Department. This role is critical in ensuring efficient scheduling, technician productivity, and exceptional customer service.

The Dispatch Coordinator is responsible for managing daily service schedules, coordinating technicians, and acting as the central communication point between customers, field staff, and internal teams. This role requires strong organizational skills, quick decision-making, and the ability to thrive in a fast-paced environment.

• Schedule and dispatch HVAC-R service technicians for commercial service calls and maintenance
• Prioritize emergency and high-priority service requests
• Monitor technician routes, progress, and job completion in real time
• Communicate with customers regarding scheduling, updates, and service confirmations
• Coordinate with Project Managers and Service Managers to ensure efficient workflow
• Maintain accurate records in dispatching software (e.g., Corrigo Pro or similar)
• Review work orders for accuracy and completeness
• Assist with billing coordination and job close-out documentation
• Support planned maintenance scheduling and contract fulfillment

• 2 years of dispatching experience (HVAC, construction, or service industry preferred)
• Strong communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with dispatching or field service software (Corrigo Pro experience a plus)
• Strong attention to detail and organizational skills
• Basic knowledge of HVAC systems is a plus, but not required

• Competitive hourly pay (based on experience)
• Health insurance options
• Paid time off (vacation, sick, holidays)
• Opportunities for growth within a rapidly expanding company
• Supportive team environment with strong leadership