What are the responsibilities and job description for the Dispatcher/Customer Service position at A & A Metro Transportation?
Dispatcher/Customer Service
Job Location Headquarters - Bridgewater, MA
Position Type: Part time
Pay: $22.00 hourly
Must be willing and available to work evenings and weekends
A & A Metro Transportation seeks a Part-time Dispatcher/Customer Service Representative. This position is responsible for answering incoming calls, dispatching drivers, and providing on time service. The company provides diversified service to clients ranging from premium service to 7D, to medical, to shuttle and sedan transfers. The Dispatcher/Customer service rep. will be responsible for dispatching vehicles within the greater Boston and surrounding areas.
**Experience with Groundwidget/ Santa Cruz is a PLUS. **
Duties and responsibilities include the following:
- Properly take complete & accurate reservations as needed
- Must be able to work well under pressure & have ability to multi-task and make quick decisions
- Input accurate information into our software
- Dispatch and schedule trips
- Coordinate with others around vehicle availability.
- Monitor fleet and dispatch drivers as needed
- Establish a positive rapport with drivers
- Stay in touch while drivers are on the road via phone, computer, or two-way radio.
- Researching to troubleshoot customer problems
- Communicating with drivers, office staff and customers verbally and in writing
Desired Qualifications:
- Minimum high school diploma/ or GED
- Minimum 2 yrs. experience dispatching minibuses, motor coaches, sedans, vans & Taxi’s
- Superior customer service and phone skills, problem solving, time management, and organizational skills
- Maintain a friendly and positive attitude when communicating with drivers to ensure high quality service.
- High energy level and sense of urgency
- Work independently as well as be an effective team member.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dispatching: 2 years (Required)
Work Location: In person
Salary : $22