Service Billing and Warranty Claims Specialis

Who We Are

SRV Temperature Solutions is a premier HVAC and Refrigeration company serving commercial and industrial customers throughout the Western United States. We pride ourselves on delivering innovative HVAC/R solutions, building lasting client relationships, and developing exceptional employees.

Position Overview

SRV Temperature Solutions is seeking a Service Billing & Warranty Claims Specialist to join our growing team! This position is ideal for someone who is detail-oriented, organized, and comfortable coordinating across teams to keep billing and warranty claims moving accurately and on time.

The Service Billing & Warranty Claims Specialist is responsible for ensuring all warranty work is billed accurately and timely to secure warranty reimbursements. This role works closely with our service technicians, the customer and equipment manufacturers.

Primary Responsibilities

Service Billing & Invoicing

• Prepare, review, and process service invoices, ensuring accuracy and timely delivery to customers
• Review work orders to ensure proper documentation prior to billing
• Coordinate with Service Project Manager and technicians to resolve billing discrepancies
• Ensure all billable labor, materials, and expenses are captured correctly
• Monitor and follow up on outstanding invoices

Warranty Claims Management

• Review service work and supporting information to determine warranty eligibility and claim requirements
• Prepare and submit complete and accurate warranty labor claims within manufacturer deadlines
• Gather and maintain all documentation required to support each claim
• Coordinate with manufacturers’ warranty departments and internal teams to resolve questions or missing information
• Track claims from submission through approval and payment, following up on delayed or denied claims
• Reconcile warranty reimbursements and resolve discrepancies

Qualifications

• 2 years of experience in billing, warranty claims, or a similar role
• High school diploma or GED
• Experience with QuickBooks accounting software, preferred
• Experience in HVAC/R environment, preferred
• Strong customer service skills with a genuine desire to help people
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with computers and common business software
• Maintain regular and reliable attendance and be able to work overtime when business needs require

Physical Requirements

To perform the essential functions of this position, the employee must be able to do the following, with or without reasonable accommodation:

• Prolonged periods of sitting while completing detailed work requiring sustained concentration
• Frequently use a computer, keyboard, mouse, telephone, and other standard office equipment
• Occasionally lift and carry office materials weighing up to 20 pounds

What We Offer

• Competitive pay based on experience
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability insurance
• 401(k) plan
• Paid time off and 8 paid holidays
• Ongoing training and professional development opportunities
• Supportive and collaborative team environment

Why Join SRV Temperature Solutions?

We are committed to delivering exceptional HVAC/R solutions through technical expertise, outstanding customer service, and a collaborative team environment. As a Service Biller and Warranty Claims Specialist, you’ll play a critical role in supporting our customers and driving the success of every project we take on! If you're ready to work alongside a team that respects the trade and invests in its people, we'd love to meet you.