Warranty Claims Adjudicator

Job Summary:
We are seeking a detail-oriented Warranty Claims Adjudicator to review, evaluate, and process warranty and service contract claims. This role ensures accurate claim decisions, compliance with policies, and excellent customer service while acting as a liaison between customers, vendors, and dealerships.

Key Responsibilities:

• Review contracts to determine claim coverage, approve or deny claims, and identify potential fraud
• Process claims accurately and in compliance with company guidelines
• Investigate claims by reviewing documentation, inspection reports, and vehicle records
• Communicate with customers, vendors, and dealerships via phone and email
• Maintain accurate claim records and manage claim queues efficiently
• Assist with new claims, status updates, and customer inquiries
• Coordinate inspections, repairs, payments, and required documentation
• Support process improvements and collaborate with internal teams
• Provide guidance on complex claims and assist junior team members as needed

Qualifications:

• High school diploma or GED required (college preferred)
• 2–3 years of experience in claims, warranty, call center, or customer service
• Strong analytical, problem-solving, and organizational skills
• Excellent communication and customer service abilities
• Proficiency in Microsoft Office and claims systems
• Ability to work in a fast-paced, high-volume environment

Preferred:

• Automotive claims or Vehicle Service Contract (VSC) experience
• Bilingual (Spanish)

Benefits:

• Medical, Dental, and Vision
• Life Insurance
• 401(k) with match
• Paid Time Off (Vacation, Sick, and Personal Days)
• 8 Paid Holidays 2 Floating Holidays