National Accounts Specialist

Position Purpose:

The National Accounts Specialist at the Company is integral to supporting National Account Managers and business customers by ensuring seamless coordination, tracking, and fulfillment of national account orders. This role encompasses a broad range of responsibilities, including branch delivery coordination, order processing, pricing management, customer communication, and the preparation of detailed reports, all aimed at enhancing the customer experience and driving organizational efficiency. The ideal candidate will possess strong organizational skills, advanced computer proficiency, and the ability to independently manage tasks in a fast-paced environment, thereby directly contributing to the success and growth of the Company's National Accounts team.

Key Responsibilities:

• Facilitate seamless communication and coordination between branch offices and National Account Managers to ensure timely and accurate delivery of products, enhancing customer satisfaction and operational efficiency.
• Execute and manage order entry and fulfillment processes with precision, ensuring all customer specifications and deadlines are met to uphold company standards and client expectations.
• Oversee pricing management duties, including entering specialty quotes and bids, to maintain competitive market positioning and drive business growth.
• Collaborate closely with clients to support product inquiries and concerns, delivering exceptional customer service and fostering long-term business relationships.
• Conduct thorough research on pricing credits and short payments, ensuring accurate financial records and facilitating prompt resolution of discrepancies.
• Prepare and distribute monthly product usage reports and vendor promotional statements, providing vital insights for strategic decision-making and performance evaluation.
• Administer the setup and ongoing support of the Eagle View Construct Program, optimizing resource allocation, and contributing to streamlined operations.
• Generate and disseminate crucial financial documents, including invoices, statements, and customer rebates, to maintain robust transaction accuracy and client trust.
  
  

Direct Manager Direct Reports:

• The National Accounts Specialist reports directly to the VP of National Accounts or Senior Director of National Accounts within the the Company's National Accounts team. This position does not have any direct reports.
  
  

Travel Requirements:

• The National Accounts Specialist for the the Company is required to travel occasionally for branch coordination and customer engagement activities, with trips planned to ensure optimal support for national accounts and effective collaboration with stakeholders.
  
  

Physical Requirements:

• The position of National Accounts Specialist with the Company is predominantly office-based and demands the ability to perform tasks efficiently in a standard business environment. Key physical requirements include the ability to sit at a desk for extended periods, frequently use a computer including typing, and interact with other team members and clients through various forms of communication. Additionally, occasional lifting of office supplies or materials up to 10 pounds may be necessary. The role may involve minimal travel to company sites or customer locations. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions of this position. These accommodations ensure inclusivity and support a diverse workplace providing equal opportunities for all team members.
  
  

Working Conditions:

• The National Accounts Specialist at the Company operates within a dynamic and hybrid work environment, seamlessly integrating remote and office-based responsibilities. This role demands adaptability and efficiency in a fast-paced, deadline-driven setting that prioritizes responsiveness and precision. Professionals in this position are expected to manage multiple priorities simultaneously, ensuring timely and accurate fulfillment of essential tasks such as order processing, account coordination, and high-level customer service. Collaboration with cross-functional teams is essential, fostering a supportive yet challenging atmosphere that emphasizes outcome-oriented performance and proactive problem-solving. This environment requires a commitment to maintaining high standards of professionalism and a focus on delivering results that align with the strategic objectives of the National Accounts team.
  
  

Minimum Qualifications:

• Minimum of 2 years in sales coordination or account management, demonstrating advanced organizational skills.
• Experience in Roofing Distribution or a similar distribution environment is preferred.
• Proficient in using Microsoft Office Suite, specifically Word, Excel, Outlook, and PowerPoint, with skills ranging from intermediate to advanced for tasks related to reporting, data extraction, and presentation development.
• Demonstrated excellence in written and oral communication, with the ability to effectively engage with all levels of management.
• Must be eligible to work in the United States without the need for sponsorship.
• Successful completion of a background check and pre-employment drug test is required.
• Commitment to embracing the "Make Money and Have Fun!" culture predominant in the company.
  
  

Preferred Qualifications:

• Advanced Analytical Skills: Demonstrated ability to analyze complex data sets and provide actionable insights to support strategic decision-making processes.
• CRM Expertise: Proficiency in utilizing Customer Relationship Management (CRM) systems, such as Salesforce, to enhance customer interactions and manage the sales pipeline effectively.
• Problem-Solving Acumen: Proven capability to address and resolve customer issues efficiently, ensuring high levels of customer satisfaction and retention.
• Project Management Experience: Experience in managing multiple projects simultaneously, with a focus on meeting deadlines and maintaining quality standards.
• Industry Certifications: Possession of relevant industry certifications, such as Certified Inside Sales Professional (CISP), which demonstrate a commitment to professional development and excellence.
• Cross-functional Collaboration: Demonstrated ability to work effectively with cross-functional teams, facilitating seamless operational and strategic initiatives.
• Innovative Thinking: Evidence of contributing to process improvements and innovative solutions that enhance operational efficiency and customer experience.
• Presentation Skills: Strong presentation skills with experience in delivering compelling reports and presentations to stakeholders at various organizational levels.
• Advanced Technical Proficiency: Familiarity with advanced features of Microsoft Office Suite and experience with data visualization tools that enhance reporting capabilities.
• Bilingual English/Spanish
  
  

Minimum Education:

• A high school diploma or equivalent is required
  
  

Preferred Education:

• Bachelor's degree in business administration, finance, supply chain management, or a closely related discipline
  
  

Minimum Years Of Work Experience:

• The minimum years of work experience required for the National Accounts Specialist role is 2 years.
  
  

Certifications:

• None Required
  
  

Competencies:

• Demonstrate proficiency in managing and prioritizing extensive and complex workloads. Effectively coordinate branch deliveries and track national account transactions to ensure seamless operational flow in a dynamic environment.
• Exhibit advanced knowledge of Microsoft Office Suite, particularly Word, Excel, Outlook, and PowerPoint, for efficient reporting, data extraction, and presentation preparation. Utilize technical skills to manage company Hail Maps and support the Eagle View Construct Program.
• Possess excellent written and verbal communication skills, enabling clear dialogue with customers and internal teams at all management levels. Facilitate customer interaction by managing communications regarding product support and pricing management.
• Prioritize customer satisfaction by managing order entry, fulfillment, and special material sourcing. Address customer inquiries promptly, resolve issues related to pricing credits, short pays, and process customer rebates accurately.
• Engage in strategic problem-solving by researching and compiling monthly product usage and vendor promo statements. Utilize analytical skills for pricing management and entering specialty quotes and bids efficiently.
• Exhibit the ability to work independently with minimal supervision, showcasing initiative in managing responsibilities and embracing the fast-paced work culture to support national account managers effectively.
• Leverage over two years of sales coordination and account management experience to enhance operational efficacy. Use distribution sector insights to drive successful outcomes in handling roofing material sales and customer accounts.
  
  

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Job Location: SRS Distribution - McKinney

7440 State Highway 121 McKinney, TX 75070-3104

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As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

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Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

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Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.