What are the responsibilities and job description for the Production Support Analyst Developer position at SRI Tech Solutions?
Production Support Analyst Developer
Charlotte, NC ( HYBRID)
Long Term Contract
We are looking for an experienced Eagle STAR and PACE professional to join our team as an L2/L3 Production Support Analyst Developer within a fast-paced investment management environment. This role combines hands-on production support with development and enhancement activities to ensure the stability, accuracy, and performance of Eagle platforms.
Key Responsibilities:
- Provide L2/L3 support for Eagle STAR Performance & Reporting and Eagle PACE applications
- Monitor, troubleshoot, and resolve production incidents within SLAs
- Perform root cause analysis and implement long-term fixes
- Support batch jobs, data validation, and multi-domain data workflows
- Manage escalations and collaborate with dev, infra, and vendor teams
- Assist with releases, deployments, and post-production validation
- Contribute to enhancements, documentation, and continuous improvements
Required Skills:
- Strong experience with Eagle STAR & Eagle PACE (Security Master, Pricing, Transactions, Ratings)
- Proficiency in Oracle SQL & PL/SQL and understanding of Eagle data model
- Experience with job schedulers (Control-M/Autosys) and ticketing tools (ServiceNow/Jira)
- Knowledge of investment/asset management (performance, portfolios, corporate actions)
- 6 years IT experience, including 4 years in Eagle STAR/PACE L2/L3 support
Preferred:
- Exposure to FactSet, Eagle Accounting, or performance attribution systems
- Strong analytical, problem-solving, and communication skills
- Experience in onshore-offshore delivery models