What are the responsibilities and job description for the L2 Network Engineer position at SRI Tech Solutions?
Job Title: L2 Network Engineer – Cradlepoint (Primary) | Cisco | Juniper
Plano, TX
Contract/ Full Time
Job Description:
We are looking for an experienced L2 Network Engineer with strong expertise in Cradlepoint (LTE/5G, NetCloud) and working knowledge of Cisco and Juniper technologies. The role involves supporting enterprise WAN/SD-WAN environments, troubleshooting network issues, and ensuring smooth service delivery.
Key Responsibilities:
- Provide L2 support for Cradlepoint routers (LTE/5G, NetCloud Manager)
- Troubleshoot WAN, cellular, and failover issues (latency, packet loss, jitter)
- Support routing/switching (Cisco) and firewall environments (Cisco/Meraki, Juniper SRX)
- Handle incident tickets, perform triage, and meet SLA targets
- Assist with device onboarding (ZTP) and configuration management
- Coordinate with telecom carriers for escalations
Required Skills:
- Cradlepoint NetCloud, LTE/5G networking
- TCP/IP, DNS, DHCP, VPN (IPSec/GRE)
- Cisco (Routing & Switching, Meraki)
- Juniper (SRX, JunOS basics)
- ITSM tools (ServiceNow)
Experience:
- 3–6 years in NOC/Network Operations/MSP environment
Preferred Certifications:
- Cradlepoint / CCNA / JNCIA