Patient Access Representative I

Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Patient Access Representative I Location: Dallas - Hospital Additional Posting Details: On-site, In-office position Not hybrid Monday - Friday Hours may vary; Shift will flex according to operational needs 7:30am-4:00pm; 8:00am-4:30pm; 8:30am-5:00pm Job Description: Duties/Responsibilities Greet patients/families in a professional and welcoming manner Performs scheduling and registration process for appointments within the ambulatory setting Functions as a liaison between patients, families, and intradepartmental staff Performs check-in and check-out for patient visits Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights Obtain accurate collection of patient demographics, identification, insurance coverage, and other relevant information Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures Promote and assist patients/families in signing up for MyChart Provide guidance to patient/families about the financial screening process Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols Maintains and distributes incoming departmental faxes Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs) Scanning of clinical record information and correspondence into patient’s electronic record Maintains scheduling, registration, and referral work queues in Epic Maintains registration related key performance indicators as determined by supervisor or manager Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic, and ancillary appointments (as needed); may require coordination with clinical team Maintains patient information and documentation in electronic medical record Supports hospital and departmental performance improvement goals Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations Supports departmental initiatives and change efforts Practices financial and resource stewardship Engages in strong communication and acts as team player in supporting mission and vision of organization Additional duties as assigned Required Skills/Abilities High school diploma or equivalent required Minimum 1-year relevant experience preferred Strong written and verbal communication skills preferred Strong organizational and interpersonal skills preferred Working Environment Working Conditions: Inside Working Position: Sitting, Standing, and Walking Physical Demands: Light Physical Requirements: Pyshing/Pulling and Repetitive Movements Lifting or carrying up to 10 lbs. Sensory/Communicative activities essential to the performance of this position: Hearing, Seeing, and Speaking This position will be exposed to Inside Environments At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and is an equal opportunity employer. For questions, contact careers@tsrh.org.