What are the responsibilities and job description for the Manager On Duty position at SRA Management Group LLC?
Position Type: Part-timeSchedule: Friday 4PM – 8PM, Saturday 11AM – 2PM plus additional shifts per week determined by the Member Services Director and schedule needs. Overview:We are seeking a reliable, energetic, and customer-focused individual to join our team as a Manger on Duty. In this role, you’ll provide leadership and support across a variety of shifts including opening, closing, and weekends to help ensure smooth day-to-day operations. You’ll be the go-to resource for staff, assist members throughout the Club, and uphold our standards for exceptional service and safety.Primary Responsibilities:Open and close the Club and prepare all areas for member use, ensuring facilities are clean, safe, and welcoming. Greet members with professionalism and warmth, assisting with any needs, concerns, or questions.Provide leadership and support to staff, ensuring strong communication and teamwork.Monitor Club operations during shift, addressing issues promptly and effectively.Ensure compliance with Club policies, safety protocols, and emergency procedures.Serve as the point of contact for all departments when department heads are not on property.Assist with administrative tasks, scheduling adjustments, and shift coverage when needed.Maintain a strong presence throughout the facility to ensure member satisfaction and operational excellence.Additional Responsibilities:Provide tours of the facility.Participate in regular staff meetings and contribute positively to team discussions.Help onboard and train new team members.Assist with supporting other directors when needed.Understand and consistently follow Club policies and procedures.Ideal Candidate:You’re an energetic, service-minded professional who thrives in a fast-paced setting and can adapt quickly to changing needs. You take pride in your communication and problem-solving abilities, and you bring a can-do attitude to every shift. Key qualifications include:Prior leadership or supervisory experience, preferably in hospitality, fitness, or customer service environments.Strong communication and problem-solving skills.Ability to remain calm and professional in fast-paced situations.Reliable and punctual with strong attention to detail.We also encourage our team to embrace our Club culture by using the facility for personal wellness—whether that’s working out, taking a group class, or enjoying all that The Adirondack Club has to offer. Familiarity with our programs and passion for a healthy lifestyle make for the most authentic and impactful team members.Requirements:2 years of leadership experience and/or experience in a customer service, hospitality, fitness, or front desk/reception role.CPR/AED and First Aid certification (or willingness to obtain).Proficiency with computers and software, including Microsoft programs. Experience with point-of-sale systems and/or membership or CRM software is a plusMust be available to work a flexible schedule including evenings, weekends and holidays. Benefits:Complimentary club membership when working 5 hours per week401k with company match
Salary : $19 - $21