What are the responsibilities and job description for the Human Resources Specialist position at SR Talent Solution Inc.?
Title: HR Specialist
Duration: 6 months contract
Location: North Chicago, IL(Onsite)
Top 3 – 5 Skills Needed for each role
1. Italian language speaking in a professional business environment
2. Polish language speaking in a professional business environment
3. HR experience, preferably in a call center type environment
4. Customer Service experience
Responsibilities:
- Answers general questions and redirects misplaced calls
- Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolve employee and manager HR transactions
- Guides HR Employee Self-Service and Manager Self-Service transactions
- Execute select HR related transactions (e.g., data changes) or appropriately escalate issues as needed
- Inputs data into Workday to transact on customer requests
- Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
- Works closely with local Business Human resources partners to resolve cases and continually process improve
- Documents all employee inquiries, issues, and transactions in case management tools as required (i.e. Service NOW and Workday)
- Participate in continuous improvement workshops and projects as requested
- Participates in ad hoc projects as required
Qualifications
- Fluent in Italian that can be used in a business environment
- Fluent in Polish that can be used in a business environment
- High School Diploma or GED Equivalent
- 1 years’ experience in Human Resources.
- 1 years’ experience in customer service.
- Strong customer service and interpersonal skills
- Familiar with HR service and processes as well as HRIS tools and systems (preferred)
- Able to navigate computerized data entry systems and other relevant applications (preferred)
- Able to follow standard procedures and processes
- Able to escalate issues timely to the right group
- Ability to handle confidential and sensitive information