What are the responsibilities and job description for the Entry-Level IT Support Analyst position at SR Talent Solution Inc.?
We are seeking an Entry-Level IT Support Analyst to join our client's team in Fort Washington, PA. This is an excellent opportunity for candidates with 1–3 years of IT support experience who are passionate about providing technical assistance and delivering excellent customer service.
Key Responsibilities
- Provide first-level technical support for end users.
- Respond to and resolve help desk tickets in a timely manner.
- Troubleshoot hardware, software, and desktop-related issues.
Required Qualifications
- 1–3 years of experience in IT Help Desk, Desktop Support, or Technical Support.
- Experience with help desk ticketing systems and ticket resolution.
- Basic troubleshooting skills for Windows operating systems, hardware, and software.
- Strong customer service and communication skills.
- Ability to prioritize tasks and work in a fast-paced environment.