What are the responsibilities and job description for the PA - DOR: Software Asset & Lifecycle Manager position at SR International Inc.?
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Job Title:
Client: State Pennsylvania - DOR
Job ID: 799523-Hybrid
Closing Date:04/08/2026
This position manages the full lifecycle of all EBR software, including:
- Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.
- Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
- Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.
- Tracking and provisioning of software licenses.
- Supporting the end-to-end management of all EBR software service requests.
- Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
- Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
- Facilitating software reviews/approvals at the delivery center and enterprise levels.
- Coordinating delivery center software standards management.
- Interacting with business representatives at the user and program level.
- Documenting current and target states for program area business capabilities and processes.
- identifying opportunities to simplify customers’ daily work or improve customer satisfaction.
Must-have skills:
- Communicating effectively verbally and written skills
- Good critical thinking skills, organized, enthusiastic about helping others.
- Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.
- Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.
- IT Service Delivery and/or Process Management
- Strategic/Service/Software Portfolio Management
- Business and statistical analysis and metrics management
- Performance Management
- Big picture thinking and holistic approaches to change evaluation, process design and coordination
- Cross-functional support and engagement
- Interpersonal skills (compassion for others, knowledge of human-centered design, etc.)
- Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them
- General adaptability (aptitude to learn a variety of soft skills, agile mindset)