Hotel Sales Coordinator

Summary: Responsible for demonstrating and promoting SRHM's core value of the Golden Rule by treating others, including guests and associates, in the same way we would like to be treated by performing the following duties.  As the hotel sales coordinator, you will be responsible in supporting the Director of Sales to drive revenue and ensure exceptional customer service for our guests. This role requires a combination of excellent customer service skills, strong organization abilities, and a passion for the hospitality industry.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Responsible for assisting the Director of Sales in the organization, including planning and development of all functions and programs of the sales department.*
2. Respond promptly to inquiries from clients and provide detailed information about hotel services, pricing, and availability. *

3. Assist the Director of Sales with day-to-day administrative tasks, and manage and organize client files and contracts.*

4. Answer telephone and email inquiries, and communicate new leads with the Director of Sales.*

5. Serve as the on-site point of contact for clients, addressing and responding promptly to questions and requests.*

6. Conduct engaging hotel site tours for potential clients, providing a personalized experience, and ensure timely follow-up to effectively convert leads into bookings.*

7. Develop and maintain strong relationships with clients, corporate accounts, meeting planners, and the Marriott sales team. *

8. Manage group and meeting room bookings, coordinating all aspects of setup and collaborating with the hotel operations team to ensure the seamless execution of events.*

9. Oversee the reservation process for group and corporate reservation bookings, monitor room pick up, and input rooming lists.*

10. Assist Director of Sales in marketing research, finding new leads, and generating list of prospects.*

11.  Demonstrates a positive attitude about work issues, policies, and procedures.*
12.  Applies concepts of excellence in customer service and always conducts duties in a positive and friendly manner.*
13. Demonstrates excellent decision-making skills and can understand the impact of those decisions.*
15. Ensures communications are clear, accurate, and timely.*
16. Sets and manages priorities.*
17. Monitors expenditures weekly to ensure compliance with department budgeted monthly amounts.*
 
18. Achieves all occupancy goals as established by executive director.*
19. Visits each area of the hotel on a daily basis to ensure areas are clean, safe, and project the appropriate atmosphere/image for residents, family members, and visitors, and reports findings to the executive director.*
20. Knows, understands, and follows established policy and procedures in emergency situations.*
21. Acts as essential personnel, especially during emergencies.*
22. Wears clean and appropriate dress per established policy always.
23. Practices good body mechanics and safe working habits always.*
24. Takes the initiative in work, seeks out additional information, and offers solutions/suggestions.
25. Performs all other reasonable duties as assigned or as requested.
26. Takes on special projects or assignments outside of regular duties willingly.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stoop, kneel, crouch or crawl. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to blood borne pathogens.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Office 365 and Yardi.

Education/Experience:
High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.

Salary : $15