What are the responsibilities and job description for the Customer Service Representative position at Squeaky Clean?
Overview
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role involves providing exceptional support to clients, handling inquiries, and ensuring a positive experience across various communication channels. The ideal candidate will possess strong communication skills, be proficient in computer applications, and have a passion for delivering outstanding customer service. Multilingual abilities and call center experience are highly valued to effectively serve our diverse client base.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products, services, and account details.
- Assist customers with troubleshooting issues and resolving complaints efficiently.
- Process transactions such as payments, refunds, or data entry with attention to detail.
- Maintain thorough documentation of customer interactions in CRM systems.
- Follow up with clients to ensure satisfaction and foster long-term relationships.
- Collaborate with team members to improve service processes and resolve complex issues.
- Handle outbound calls when necessary to follow up on customer requests or surveys.
- Uphold excellent phone etiquette and communication skills at all times.
Skills
- Strong verbal and written communication skills in English; bilingual abilities are a plus.
- Experience in customer support, client services, or call center environments.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
- Ability to perform data entry accurately and efficiently; typing skills are essential.
- Knowledge of sales techniques and upselling strategies is desirable.
- Excellent analysis skills for understanding customer needs and providing tailored solutions.
- Ability to handle cash transactions securely when required.
- Outbound calling experience is preferred but not mandatory.
- Demonstrated ability to manage multiple tasks simultaneously while maintaining professionalism. Join our team as a Customer Service Representative and play a vital role in delivering exceptional client experiences through effective communication, problem-solving, and dedicated support.
Pay: $ $24.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $24