Admissions Visitor Services Associate

Job Overview
We are seeking a dynamic and engaging Admissions Visitor Services Associate to join our vibrant nature-based educational community. In this role, you will serve as the welcoming face of our organization, providing exceptional service to visitors. Your energetic approach will help create a positive first impression, guiding visitors through our nature center, answering inquiries, and ensuring a seamless experience. This paid position offers an exciting opportunity to be at the forefront of our recruitment efforts while supporting the educational journey of future students. The Visitor Services Associate (VSA) is an essential member of Squam Lakes Natural Science Center (SLNSC) staff. Responsibilities include supporting the daily operations of our Admissions Windows and providing retail support in the Howling Coyote Gift Shop. Visitor Services staff support the SLNSC's mission and convey it to visitors to the Science Center. The Visitor Services Associate role is seasonal, May through November. This role requires individuals to work at least two five to eight-hour weekly shifts. A rotating weekend shift may be required. Candidates willing to work on Sunday will be given preference.

Role & Responsibilities

• Provide exceptional customer service to all who come to visit
• Always greet each guest with a smile, with patience, compassion, and understanding
• Provide accurate information to visitors about all that the Science Center has to offer
• Operate the TAM point-of-sale cash register system accurately and efficiently
• Assist visitors at the admissions window and in the gift shop, Howling Coyote
• Assist customers with tickets and reservations for lake cruises and programs
• Use TAM point-of-sale (POS) system to confirm the membership status of visitors
• Process new memberships and renewals in the TAM point-of-sale (POS) system
• Learn all about SLNSC, educational programs, events, membership, etc.
• Perform inventory management by pricing, displaying, and stocking merchandise
• Provide each guest with an exceptional customer service experience
• Must be computer literate and able to manage multiple tasks simultaneously.
• Maintaining the cleanliness of the store is required
• Follow a daily checklist for opening and closing duties
• The ability to restock shelves and bring stock upstairs from the storage room below
• Able to count back change accurately and provide it to the customer
• Must be able to count down the cash register drawers at the end of each shift
• Must be able to assist with the mobility scooter reservations and deliver to the waiting area

Knowledge and Skills Requirements

• Be self-directed, self-motivated, mature, and able to think proactively
• Know when to straighten and clean merchandise displays with attention to detail
• Work as a team player with a positive, productive, and patient attitude/demeanor
• Experience working in a retail environment, with an understanding of visual
• presentation
• Ability to prioritize, meet deadlines, and exercise good judgment and diplomacy
• Excellent interpersonal skills, a welcoming, approachable personal style, a sincere interest in
• people, a willingness to listen, a belief in the value of teamwork, and a sense of humor
• Ability to solve problems and work independently.
• Excellent verbal and written communication skills
• Retail store and or hospitality experience is required
• Must be able to pass a pre-employment background check successfully
• Must have reliable transportation
• Attendance at Orientation & Training 4/28-4/30 is required, paid training
• The position begins May 1

Physical Requirements

• Must be able to stand for extended periods of time
• Must be able to lift at least 20 pounds without assistance
• Must be able to walk up and down stairs to the merchandise stock room
• Must be able to communicate verbally with staff and visitors
• Must be able to communicate verbally on the telephone
• Must be able to handle a fast-paced environment that changes frequently
• Must be comfortable working in an environment that is frequented by children
• Must be able to use office equipment, point of sale system, computers, printers
• Must be able to tolerate working in various environmental conditions and climates
• Must be able to remain patient in a perceived crisis or an actual crisis

Job Types: Full-time, Part-time, Temporary

Pay: From $16.00 per hour

Expected hours: 10.0 – 40.0 per week

Benefits:

• Flexible schedule

Work Location: In person

Salary : $16