Visitor Service Associate (Seasonal)

Seasonal Visitor Services Associate

DEPARTMENT: Visitor Services

SUPERVISOR: Deputy Director

DESCRIPTION

This position provides support in the Montshire’s Visitor Services department during the busiest time of the museum’s year. On a daily basis, Visitor Service Associates contribute to an ecosystem of belonging and commerce in a front-facing service and retail environment. VSAs are self-motivated, responsible, and helpful pillars of the Montshire community.

RESPONSIBILITIES

• Greet, admit, and orient a variety of guests from all ages, backgrounds and cultures
• Respond attentively and appropriately to visitor questions and concerns
• Conduct sales appropriately and process payments efficiently and accurately
• Explain and promote Montshire membership sales and upgrades
• Proactively stock, maintain and tidy the museum store throughout workday
• Shift seamlessly between admission tasks and store tasks
• Support other VSAs and Museum departments as needed or requested
• Learn, support and adhere to all museum policies and safety protocols (injuries, fire evacuation, lost child, etc.)

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREMENTS

• Able to learn from and contribute to the culture of an established team who are always learning
• Work collaboratively, ask questions, communicate clearly and respectfully
• Quickly learn policies with goal of confidently explaining policies
• Quickly learn workflows in multiple point of sales systems, collecting data correctly and handling payments–including cash–accurately
• Able to assist with safety procedures, to the best of personal ability
• Take initiative to find and complete tasks, but also take direction when given
• Seek help when path forward is unclear
• Have a sense of humor
• Be reliable and trustworthy
• Have transportation to and from the Montshire

WORKING CONDITIONS

• Family-friendly, interactive museum. Many days are fast paced and high energy.
• Frequent interruptions and redirection
• Near constant interaction with other humans
• Mix of repetitive, rote tasks and lively, unpredictable tasks
• Physical job requirements:
• Clarity of vision, particularly near vision
• Ability to hear and speak in a loud environment
• Stationary placement with long periods of standing, as well as movement over a wide range of motion–reaching, squatting, twisting, lifting, etc.
• Use of fine and gross motor skills, including clear handwriting
• Transport large boxes including carrying ~ 20lbs
• Approachable, supportive co-workers in a collaborative, person-centered environment
• Training in all aspects of work duties, including safety protocols
• Attention to health and safety for all staff
• Complimentary membership to the Montshire
• 25% off all items in museum store
• Majority of work is indoors with air-conditioning
• All Montshire employees are subject to a criminal background check
• Montshire Museum of Science requires all employees and volunteers be vaccinated against COVID-19.

SUPERVISION OF OTHERS

This position requires no supervision of other staff.

TIME COMMITMENT

• Part-time, temporary, hourly position
• Flexible schedule including at least one weekend day (Saturday or Sunday) each week.
• Shifts will vary from day to day, but are generally between 9am - 5pm.
• Average of 4 shifts a week, but may vary from week to week

SALARY AND BENEFITS

$17.00/hour, non-exempt, non-benefited.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Norwich, VT 05055 (Preferred)

Ability to Relocate:

• Norwich, VT 05055: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17