Beyond Brighter Minds - Director of Operations

Link to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered.

WHO WE ARE

Beyond Brighter Minds was founded in 2022 with a vision of helping children and families thrive through compassionate, evidence-based care. We provide ABA services for individuals with Autism Spectrum Disorder (ASD), ADHD, Intellectual Disability (ID), Anxiety, and related developmental needs across multiple locations in the Greater Los Angeles area.

Today we are a growing multi-site organization. Our clinical team is strong, our reputation is growing, and demand for our services continues to increase. We are now entering our next phase of growth, and to support it we are seeking an exceptional Director of Operations who can build the systems, processes, accountability structures, and operational infrastructure needed to scale while preserving the quality of care and culture that make our organization special.

Our Vision: We envision a world where individuals with autism and developmental differences are empowered to live meaningful, connected, and self-directed lives, supported by communities that embrace neurodiversity and inclusion.

Our Mission: We help children and families build the skills, confidence, and independence needed to thrive through compassionate, evidence-based care and collaborative partnerships grounded in trust, respect, and measurable progress.

Our Core Values are (IMPACT):

• Integrity: Doing what is right for our clients, families, and teammates.
• Mutual Respect: Treating every person with dignity and professionalism.
• Positive Attitude: Bringing energy, solutions, and optimism to challenges.
• Accountability: Owning outcomes and following through on commitments.
• Client-Centered: Keeping families and learners at the center of every decision.
• Teamwork & Collaboration: Working together across clinical and operational lines to achieve meaningful results.

If our culture and mission resonate with you, we would love to hear from you.

JOB DESCRIPTION

Beyond Brighter Minds is looking for a results-driven, systems-minded Director of Operations with a proven track record running operations in a multi-site, service-delivery business. This is the person who owns every non-clinical function of the agency, including scheduling, administration, HR, systems, and facilities across all locations.

The Director of Operations sits between the founders and the team, building the infrastructure and accountability structures the business needs to scale. Your goal is to make the agency run smoothly and predictably so that our clinical leaders can focus entirely on clinical delivery, client outcomes, and growth. The application code word is EMPOWER. You are a strategic thinker who anticipates and solves problems in a self-directed way, and who builds and leads a team that can move fast while holding quality and culture.

This is a full-time, in-person role based in the Greater Los Angeles area. The multi-site, session-based nature of ABA operations, spanning center-based and community delivery across our locations, calls for consistent on-site leadership presence.

Given how critical this position is to the business, we host a rigorous, multi-stage application process.

WHY THIS ROLE IS DIFFERENT

This is a build-and-scale role, not a maintenance one. You are joining an organization that has achieved strong clinical growth and now needs a leader to build the operational foundation for its next stage.

Today, much of the business runs on the efforts and knowledge of talented people rather than documented systems. Scheduling still relies heavily on spreadsheets, and a practice-management platform is mid-implementation and needs a leader to drive adoption. The team is strong and committed, but needs the structure, standards, and accountability to operate proactively. Your role is to turn tribal knowledge into scalable, measurable systems.

You will work closely with the founders and leadership team to create the structure, visibility, and accountability needed to support continued growth. For the right person, this role offers a clear path to senior executive leadership as the organization expands. You do not wait for perfect conditions. You build them.

THE OPPORTUNITY

The Director of Operations owns all non-clinical operations across the organization, including scheduling, administration, HR operations, systems implementation, facilities management, and operational reporting.

You will have significant autonomy and decision-making authority within your scope. We are looking for a leader who can identify problems, design solutions, implement systems, and build teams that consistently execute at a high level. Your success will allow our clinical leadership team to focus on what they do best: delivering exceptional care, supporting families, and improving client outcomes.

Across our three active locations you will work with our established clinical leadership, our existing administrative & scheduling teams. We are excited for you to optimize our systems and processes to ensure we can meet the growing demand for our services. 

RESPONSIBILITIES

Operational Ownership

• Own scheduling, administration, HR, systems, and facilities across all locations
• Ensure non-clinical operations run independently of clinical leadership
• Build consistent processes, communication, and culture across sites

Team Leadership

• Lead the scheduling and admin teams with clear accountability and support
• Build a proactive team with strong ownership of responsibilities
• Maintain performance through clear expectations, feedback, and coaching

Systems & Process Implementation

• Lead adoption of scheduling and clinical data platforms, including training and accountability
• Convert ad-hoc workflows into documented SOPs across onboarding, intake, scheduling, and HR
• Reduce reliance on spreadsheets while maintaining data accuracy

Communication & Cadence

• Establish structured meeting rhythms for leadership, scheduling, and cross-site coordination
• Ensure consistent communication across locations

HR & Performance Management

• Manage onboarding, attendance, disciplinary processes, and retention initiatives with HR support
• Run people-management processes on a consistent cadence

Financial Visibility & Reporting

• Coordinate billing and collections with external partners
• Track revenue leakage and surface issues early
• Build dashboards for utilization, fill rates, intake, billing, and staff performance

REQUIREMENTS

Experience (Non-Negotiable)

• Experience leading operations across multiple locations in a service business
• Proven success building systems, SOPs, scheduling, HR, and performance processes in growing organizations
• Hands-on HR experience including onboarding, performance management, discipline, and retention
• Experience with complex scheduling environments, ideally in healthcare or therapy services
• Experience supporting clinical or highly specialized founders while owning operations
• Bilingual in English and Spanish
• Bachelor's degree preferred
• 5 years of progressive operations leadership or equivalent experience

Core Competencies

• Ability to implement and drive adoption of scheduling and practice-management platforms
• Strong process documentation and SOP development skills
• Skilled at tracking and reporting operational KPIs
• Working knowledge of billing and collections processes in healthcare or therapy settings
• Ability to partner with HR advisors on structured people-management systems

Critical Soft Skills

• Respects clinical authority while confidently owning operations
• Creates accountability without blame or unnecessary friction
• Builder mindset with comfort operating in ambiguity
• Able to translate clinical priorities into effective operational systems

Logistics

• Available full-time and in person across Greater Los Angeles locations
• Able to work standard Pacific Time business hours
• Strong verbal and written communication skills in English

WHAT SUCCESS LOOKS LIKE

• First 30 days: Learn the business deeply, build relationships with the founders and management layer, observe current systems and pain points across all sites.
• First 60 days: Establish ownership of the scheduling and admin team, set clear standards, and map the highest-priority gaps in systems and documentation.
• First 90 days: Drive platform adoption to completion, stand up the core meeting cadence, and roll out the first set of SOPs and performance-tracking processes.
• First 180 days: Operate the full HR and performance cycle on a defined rhythm, deliver leadership dashboards with live visibility, and enable the clinical leadership to step out of daily operations.

BENEFITS

• Compensation: $120,000 to $140,000 commensurate with experience
• Performance bonus opportunity based on operational outcomes and organizational growth
• Employment Type: W2 Employment in California
• Benefits Package: Health Insurance, CalSavers Retirement Plan, Flexible schedule
• PTO begins accruing immediately upon hire, can be used after 90 days, with 10 days available annually plus paid holidays.

HOW TO APPLY

If you are interested in this position, please submit an application at the following link.

https://recruiterflow.com/db_5f712a22c33a3d8ff14e412f5e6ab747/jobs/32

Our team will review your application and get back to you shortly. We look forward to hearing from you.

DISCLAIMER:

SpyGlass Ops is an authorized representative of Beyond Brighter Minds. We are an Operations Hiring Agency, working on behalf of growing businesses to find and hire Operations Positions. All of our roles are leadership positions within growing businesses. We also filter the businesses we work with, to ensure they provide long-term positions, growth opportunities, and a strong working environment and culture. Our company qualifies and interviews candidates, then connects finalists with our clients for final interviews and job offers. Our highest priority is creating win-win matches for both our candidates and clients.