What are the responsibilities and job description for the Technical Customer Support Rep II position at SPX Technologies?
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets. Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.
The Technical Support Representative provides expert troubleshooting and support for SPX Aids to Navigation (AtoN) product lines, including marine, obstruction, and airfield systems. This role delivers customer support via phone and email while collaborating with internal teams to ensure timely issue resolution. This is an onsite position.
Key Responsibilities
Required:
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets. Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.
The Technical Support Representative provides expert troubleshooting and support for SPX Aids to Navigation (AtoN) product lines, including marine, obstruction, and airfield systems. This role delivers customer support via phone and email while collaborating with internal teams to ensure timely issue resolution. This is an onsite position.
Key Responsibilities
- Provide technical troubleshooting support for Flash, ITL, Sabik, Avlite, and Sealite products
- Document all technical support interactions and maintain accurate case records
- Process service records, RMAs, and sales orders in SAP
- Maintain and update TOM database records and support ticketing
- Respond to or escalate customer inquiries within one business day
- Develop and maintain product knowledge across AtoN product lines
- Assist with new product development initiatives
- Build effective cross-functional relationships
- Communicate professionally with customers and internal teams
- Complete biannual product knowledge assessments
- Report obsolete systems and identify potential sales opportunities
- Escalate quality trends and urgent customer issues
Required:
- Minimum 1 year of experience in technical support or customer service Preferred:
- 3 years of relevant experience
- Experience in telecommunications, airfield, or related industries
- Strong customer communication skills
- Proficiency with SAP or ERP systems
- Advanced Microsoft Office skills
- Technical or electronics background
- Analytical and problem-solving abilities
- Attention to detail and sense of urgency
- Knowledge of Lean or Six Sigma methodologies
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.