Office Operations Manager

Office Operations Manager – New York City (Onsite)

SPS is seeking an experienced Office Operations Manager to oversee operations at a high-visibility client site in New York City. This role is an excellent match for Retail Operations Managers who have managed large teams, multiple departments, and varied shift schedules—and who thrive in fast-paced, service-focused environments.

About the Role

The Office Manager is the onsite leader responsible for ensuring consistent, high-quality service delivery, employee engagement, and strong client satisfaction. You’ll serve as the primary point of contact for both SPS and the client, leading people, processes, and operational workflows each day. This includes staffing oversight across all service areas, troubleshooting issues, supporting onboarding and training, ensuring compliance with SPS standards, and maintaining a polished, professional environment.

This is a fully onsite position—Monday through Friday, with two weekend days per month (exchange for weekdays). It requires a hands-on leader who is comfortable being present, visible, and deeply involved in daily operations.

Key Responsibilities

• Lead daily operations, ensuring all service areas run smoothly and meet client expectations
• Manage, coach, and support employees across multiple shifts and functions
• Partner closely with Talent Acquisition on hiring, interviewing, and onboarding
• Oversee weekly payroll processes, timecard accuracy, and schedule alignment
• Maintain staffing coverage across all shifts and service lines
• Serve as the primary escalation point for client issues and operational challenges
• Track KPIs/SLAs, contribute to monthly and quarterly business reviews, and ensure contractual commitments are met
• Maintain a safe, compliant, and high-quality workplace environment
• Manage equipment, supplies, vendor relationships, and special projects
• Foster a strong culture of service, accountability, and continuous improvement

What We’re Looking For

• 3–5 years in Office Management, Retail Operations, Facilities, or a similar leadership role
• Experience managing teams, scheduling across shifts, coaching performance, and handling employee relations matters.
• Strong problem-solving and relationship-building skills with the ability to partner at all levels and corporate teams
• Advanced organizational skills and strong computer proficiency
• A customer-service mindset with a record of ownership, professionalism, and reliability
• Ability to thrive in an onsite, people-centered, fast-moving environment

What We Offer

At SPS, we know exceptional operations leaders make all the difference—and we invest in your success. As an Office Operations Manager, you’ll benefit from:

• Competitive compensation and full benefits

Comprehensive medical, dental, vision, 401(k), paid time off, and company-paid holidays.

• Career growth with a global, award-winning employer

SPS operates in more than 22 countries and is recognized for innovation in intelligent automation and workplace services. You’ll have access to development programs, leadership pathways, and opportunities to expand your career across our organization.

• A high-visibility role with real impact

You’ll work directly with senior stakeholders—both SPS and client leadership—shaping service delivery, operational excellence, and team culture at one of our flagship client sites.

• Support from a strong leadership network

You won’t be on an island. Our regional leaders, HR, Talent Acquisition, and operations teams partner closely with you to ensure you—and your team—have what you need to succeed.

• A people-first, service-driven culture

SPS is known for professionalism, client-centricity, and community. You’ll join a team that values accountability, collaboration, and continuous improvement.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About SPS:

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.