Administrative Coordinator - Vendor & Member Services

Description

SPS PoolCare is launching a new Group Purchasing Organization (GPO) to provide pool professionals with collective buying power and operational support. We’re seeking an Administrative Coordinator be the main point of contact for our - Vendor & Member Services —handling inquiries, onboarding, ticket management, and event support.

Duties & Responsibilities

• Serve as the first point of contact for GPO members via phone, email, and ticketing systems (e.g., Freshdesk).
• Assist with member registration, portal setup, and onboarding.
• Maintain accurate member and vendor information within CRM systems.
• Coordinate communications between members, vendors, and internal teams to resolve pricing, order, or delivery issues.
• Support vendor onboarding by collecting required documentation and updating program details.
• Represent the GPO at select industry conferences and trade shows; assist with booth setup and lead tracking.
• Manage and document support tickets, FAQs, and knowledge base updates.
• Identify recurring issues and contribute to process improvements to enhance member experience.
  
  

Requirements

Required Skills & Abilities

• 2 years of customer service experience, ideally in B2B or membership-based organizations.
• Strong communication, organization, and problem-solving skills.
• Experience with CRM and help desk systems (Freshdesk preferred).
• Tradeshow experience is a plus (Not Required)
• Familiarity with vendor programs or GPO operations is a plus.
• Proficient in Microsoft Office and Google Workspace.
• Willingness to travel occasionally for events.
  
  

Success Profile

• Delivers responsive, professional service to GPO members and vendor partners.
• Builds lasting relationships through reliable communication and follow-through.
• Contributes to operational efficiency and best-in-class member experience.
• Entrepreneurial Spirit, resourcefulness, and the ability to thrive in a growing environment