What are the responsibilities and job description for the VIP Lounge Server (Top of the Rock - Rockefeller Center) position at SPS-North America?
#parttime #temporary
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM
Deliver an Exclusive Guest Experience
Top of the Rock at Rockefeller Center is one of New York City's most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. To support peak season operations, we're seeking polished, hospitality-driven VIP Lounge Servers who bring exceptional etiquette, attentiveness, and professionalism to an elevated guest environment. As a VIP Lounge Server, you curate a personalized and seamless experience for our distinguished guests, ensuring comfort, exclusivity, and service excellence throughout their visit.
This seasonal opportunity offers hands-on exposure to high-touch hospitality within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.
Why This Role Matters
As a VIP Lounge Server, you set the standard for an exclusive guest experience. Your attentiveness, professionalism, and personalized service ensure VIP guests leave with lasting positive impressions, enhancing both the lounge experience and Top of the Rock's reputation as a world-class attraction.
What You'll Do
- Welcome and assist VIP guests with a professional and friendly demeanor
- Serve beverages and provide storage for personal items
- Share information about the Observation Deck and the Top of the Rock experience
- Address and resolve guest inquiries or concerns, ensuring satisfaction
- Maintain a clean, stocked, and well-organized lounge environment
- Implement personalized service for repeat VIP guests to enhance guest satisfaction
- Follow all company policies and procedures
- Assist leadership with operational projects or special initiatives as needed
What You Bring
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced, guest-focused environment
- Ability to work independently and take initiative
- Excellent communication and teamwork skills
- Friendly, approachable, and professional demeanor
- Comfort using computer systems and POS or lounge management tools
- Prior customer service or observation deck experience is a plus
Qualifications
- High School Diploma or equivalent required
- 1–2 years of customer service or related experience preferred
- Flexible availability, including weekends and holidays
- Professional appearance and adherence to company standards
Physical Requirements
- Ability to lift/move up to 40–60 lbs. and operate equipment as needed
- Ability to stand, walk, bend, kneel, or sit for extended periods
- Visual acuity for both close and distance tasks, including reading monitors and registers
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
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