ServiceNow Application Support Analyst

General Tasks and Responsibilities Will Include:

• Understand and support the flow of information across Financial, Business, Clinical, and Infrastructure applications.
• Document, research, and troubleshoot reported issues, requests, and incidents.
• Triage service requests and issues to ensure Service Level Agreements (SLAs) are met.
• Foster a business-oriented, service-driven culture focused on continual service improvement.
• Identify, recommend, and act on opportunities for process and system improvements.
• Understand and support critical business processes related to EITS applications.
• Design, configure, and implement Nuvolo modules (EAM, IWMS, Facilities, Space, Clinical Engineering, etc.) on the ServiceNow platform, including Asset Management and CMDB.
• Collaborate with stakeholders to gather requirements and translate them into functional and technical specifications.
• Perform system integrations, data migrations, and workflow automation within Nuvolo and ServiceNow.
• Develop and maintain custom scripts, UI policies, business rules, forms, reports, and documentation standards.
• Ensure system performance, security, and compliance with organizational and regulatory standards.
• Provide end-user training, documentation, and ongoing operational support.
• Partner with cross-functional teams to optimize workplace operations and improve service delivery.
• Develop, manage, and maintain administrative support staff to meet Information Systems Department requirements.
• Plan, assign, and review the work of staff and subordinate personnel.
• Coordinate departmental activities to ensure timely, efficient, and cost-effective project delivery.
• Direct the preparation of departmental budgets, cost estimates, and resource forecasts in coordination with leadership.
• Oversee the collection, analysis, and reporting of operational, financial, personnel, space, and equipment data.
• Participate in special projects and perform other duties as assigned.

Requirements:

• A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, Applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field; or a satisfactory equivalent combination of education, training, and experience.
• Five (5) years of progressive, responsible experience in data processing, computer systems, and application support.
• Five (5) years of supervisory experience for Operations-focused roles.
• Telecommunications background and relevant experience for Network Services-focused roles.
• Broad knowledge of computer systems, peripheral devices, communications systems, and hardware capabilities.
• Proficiency with programming languages, electronic data processing (EDP) applications, systems analysis methodologies, and data management and retrieval techniques.

Additional Notes:

• Onsite Role: 50 Water Street NY, NY 10004

Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).

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