What are the responsibilities and job description for the Phone Counselor position at Springstone Inc?
Overview
Behavioral Health Call Center, part of Lifepoint Behavioral Health, nationally known healthcare organization with diversified delivery network with facilities from coast to coast, seeks passionate, patient-centric, and goal-oriented team members to join our team. We specialize in compassionate behavioral health services, including crisis stabilization, inpatient care, and outpatient treatment for acute mental health and substance use treatment. Our philosophy is built on a psychosocial model of care to decrease suicide rates, decrease addiction-related deaths, reverse the decline in life expectancy, and improve productivity in the communities we serve. We offer a collaborative work environment, competitive compensation, and flexible scheduling so you can focus on what matters–providing quality patient care. Join our team in Louisville, KY to build a career that touches lives.
Members of our team Enjoy:
- Working with a highly engaged staff
- Healthy staffing levels
- Flexible scheduling
- Career growth
- Competitive compensation
UKG Wallet – We’ve partnered with UKG Wallet, a voluntary Earned Wage Access benefit, to offer employees access to their pay on their own schedule.
Position Details
What you will do in this role:
- Takes calls from those seeking assistance from our behavioral health hospitals and refers them to the proper resources.
- Addresses crisis calls in a professional manner and uses stabilization techniques to address caller issues.
- Communicates effectively with hospital staff members in the locations where the patient will be further assisted.
Qualifications
Requirements:Bachelor’s degree in: Psychology, Counseling, Education or other related field. Experience will be considered in lieu of education.
- Experience with case management and crisis intervention a plus.