Bilingual Sales Associate slash Phone Repair

Job Summary

Join our dynamic team as a Bilingual Sales Associate specializing in Phone Repair! In this energetic role, you will combine your passion for consumer electronics with your excellent customer service skills to deliver top-tier support and solutions. You’ll assist customers in selecting the right devices and accessories, troubleshoot and repair a variety of smartphones, tablets, and computers, and provide expert guidance on device maintenance and upgrades. Your bilingual ability will enable you to connect with a diverse customer base, ensuring everyone receives personalized, clear assistance. This position offers an exciting opportunity to grow your technical skills while helping customers stay connected and productive.

Responsibilities

• Engage with customers in both English and your second language to understand their needs and recommend suitable products or repair services.
• Perform diagnostics on mobile devices, including smartphones, tablets, laptops, and desktop computers, utilizing schematics and technical troubleshooting techniques.
• Conduct repairs on consumer electronics such as smartphones (including iOS and Android), laptops (Windows and macOS), printers, copiers, and other peripherals using hand tools and soldering equipment when necessary.
• Troubleshoot hardware issues related to hardware diagnostics, software problems, operating systems, and electrical soldering repairs.
• Maintain detailed records of repairs performed, parts used, and diagnostic findings for each device.
• Provide exceptional customer service by explaining repair processes clearly and offering advice on device care and maintenance.
• Support retail sales efforts by demonstrating product features, accessories, and warranty options to customers.

Experience

• Proven experience in mobile phone repair or consumer electronics repair, including troubleshooting smartphones (Android/iOS), laptops (Windows/macos), printers, or similar devices.
• Strong knowledge of hardware maintenance, software troubleshooting, schematics reading, and technical support procedures.
• Familiarity with operating systems such as Android, iOS, Windows, and macOS.
• Hands-on experience with hardware diagnostics, electrical soldering, use of hand tools, and equipment repair techniques.
• Excellent analysis skills to identify issues quickly and accurately in various electronic devices.
• Bilingual proficiency in English plus one additional language is required to effectively communicate with diverse customers.
• Customer service experience in retail or technical support environments is highly preferred.

Embark on a rewarding career where your technical expertise meets your passion for helping others! We’re dedicated to fostering an inclusive environment that values innovation, teamwork, and continuous learning—making every day an opportunity to grow professionally while making a positive impact on our community.

Pay: $12.00 per hour

Benefits:

• Flexible schedule

Work Location: In person

Salary : $12