What are the responsibilities and job description for the IT Support Specialist position at Springline Advisory?
About Our Team
HM&M, a Springline company, is an award-winning regional firm with the reach and resources of a national powerhouse. As a founding firm member of Springline Advisory, we bring expanded capabilities, deeper expertise, and even greater opportunities to serve our clients—while staying true to the personalized, high-touch service and vibrant culture that sets us apart.
This is an exciting time to join our firm as we redefine the middle-market accounting and business advisory space. We proudly invest in our people with a winning blend of values, expertise, and ambition. Our people-first approach empowers our team members to thrive within a culture that supports growth, innovation, and collaboration. Our commitment to investing in talent means flexibility, professional development, enhanced benefits, and a range of career paths to explore.
About the Role
As an IT Support Specialist, you’ll help ensure HM&M’s technology environment runs smoothly and reliably. You’ll serve as the primary local resource for employees and leaders seeking technical guidance, support, and solutions that keep them productive.
In this role, you’ll provide broad technical support across the firm’s IT environment, including system administration, troubleshooting, network maintenance, end-user support, and operational improvements. You’ll help maintain secure, efficient hardware and software systems, support cybersecurity practices, and enhance the overall technology experience across the office.
What You’ll Do
- Technical Support & Troubleshooting Diagnose and resolve hardware, software, peripheral, mobile device, and network connectivity issues for end users.
- System Administration Install, configure, and maintain Windows; manage Active Directory, Office 365, and related enterprise tools.
- Network Operations Configure and troubleshoot routers, switches, wireless networks, firewalls, and other network devices.
- Software Deployment & Maintenance Install and update applications to streamline deployments and maintain system performance.
- Cybersecurity & Data Protection Support cybersecurity policies, user training, and best practices; assist with data backup and recovery procedures.
- Project Coordination Assist with IT projects, reporting, scheduling, and cross‑department collaboration to improve IT operations.
- End‑User Training & Support Provide onboarding support, train users on systems, tools, and equipment (including AV and conference room technology).
About You
- Bachelor’s degree in Computer Science, Information Technology or related field is preferred.
- 5 years of experience in IT support, system administration, or infrastructure management.
- Proficiency in technical troubleshooting, prioritization skills, customer-focused communication and adaptability.
- Experience working in a Windows environment. Experience with Rightworks is a plus.
- Experience in professional services or shared services environments is preferred.
- Demonstrates sound judgment, discretion, and a people-first approach while maintaining a professional presence.
Why Join Us
As we grow and evolve, our team members have the opportunity to bring fresh perspectives, solve meaningful challenges, and take ownership of their career paths. We support your happiness, health, and overall well-being through comprehensive benefits and perks, including:
- Flexible Work Environment: This opportunity is hybrid. This flexibility allows you to balance your work and personal life while contributing to an exciting vision and team.
- Dynamic and Innovative Work: An opportunity to play a critical role within a rapidly growing firm with a supportive and collaborative culture.
- Growth Opportunities: A dynamic and supportive environment where your contributions will directly impact the firm’s growth and success and share in the rewards.
- Collaborative Culture: A team-oriented culture that values innovation, entrepreneurial spirit, and growth mindset.
- Competitive Compensation: A comprehensive salary and benefits package, including performance-based incentives and growth opportunities.
HM&M, a Springline company, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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