What are the responsibilities and job description for the Front Desk Agent position at Springhilll Suites?
Are you passionate about customer service? Love making a difference? Do you want to work for one of the best companies around, with long term growth potential?? Well, look no further! The Springhill Suites is hiring!
We’re looking for a Front Desk Agent to handle guests requests and provide exemptional service. Responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Responsibilities
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Process invoices, post checks to vendors and distribute employee checks
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
Skills
- Proven experience as a Front Desk Agent or in a similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
- BSc in accounting, finance or relevant field
- Important
- Front Desk works 3pm-11pm, sometimes 7am-3pm.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Ability to Commute:
- Midland, MI 48642 (Required)
Ability to Relocate:
- Midland, MI 48642: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15