What are the responsibilities and job description for the Front Desk Associate position at SpringHill Suites Stillwater OK?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a Stillwater's top-ranking hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role is vital in creating a welcoming atmosphere and enhancing the overall guest experience.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, including handling reservations and payments.
- Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette.
- Assist with night audit duties as required, ensuring accurate financial reporting.
- Maintain an organized front desk area, keeping all materials up to date and accessible.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or concerns promptly and effectively to ensure a pleasant stay.
- Utilize hotel management software to manage bookings and guest information accurately.
Qualifications
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with a focus on hospitality and guest satisfaction.
- Familiarity with night audit procedures is a plus.
- Excellent phone etiquette and communication skills are essential.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Though not mandatory, multilingual or bilingual abilities are a plus when assisting diverse guests.
- A positive attitude, strong work ethic, and willingness to learn are crucial for success in this role.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Join us in delivering outstanding service at our hotel where every guest's experience matters!
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Ability to Commute:
- Stillwater, OK 74074 (Required)
Ability to Relocate:
- Stillwater, OK 74074: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12