What are the responsibilities and job description for the Front Desk Supervisor (Hotel Experience) position at Springhill Suites Miami?
Front Desk Supervisor (Hotel & Marriott FOSSE Experience)
Springhill Suites Medical Center, 33136
Job Summary:
As a Front Desk Supervisor with hotel experience, you will oversee daily front desk operations, ensuring that guests receive a warm welcome and efficient service. You will lead and motivate a team of front desk associates, enhancing their skills through training and mentorship. Your expertise will contribute to delivering a seamless guest experience and promoting a positive work environment.
Key Responsibilities:
- Supervise and support the front desk team in providing exceptional customer service.
- Ensure efficient check-in and check-out procedures, handling guest inquiries and resolving issues promptly.
- Manage shift schedules and maintain accurate records of front desk operations.
- Train, mentor, and evaluate front desk associates, fostering a culture of continuous improvement.
- Collaborate with other departments to enhance guest experiences and operational efficiency.
- Address guest feedback in a professional manner, identifying opportunities for improvement.
- Ensure compliance with company policies and industry regulations.
Qualifications:
- Proven experience in a supervisory role within the hotel industry.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent verbal and written communication skills.
- Proficient in hotel management software and MS Office Suite.
- Strong organizational skills with attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays as necessary.
- A passion for delivering exceptional guest service.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement.
- Employee discounts on hotel services and amenities.
Springhill Suites Medical Center is an equal opportunity employer and welcomes applicants from all backgrounds to apply.