What are the responsibilities and job description for the Front Desk Supervisor position at Shopping Center Management d b a Turnberry Associates?
About the Residence Inn by Marriott Miami Aventura Mall
The Residence Inn Miami Aventura Mall provides an elevated experience with a modern and residential style that is comfort driven. The 9 story, 191 suites hotel has over 5,000 square feet of flexible event space. The convenient location between Miami and Fort Lauderdale is ideal for business and leisure travelers. Walking distance to Aventura Mall, grocery shopping, pharmacies and minutes away from the Gulfstream Park & Casino, Hard Rock Stadium and Sunny Isles & Hallandale Beaches.
Owned and operated by Turnberry, the Residence Inn Miami Aventura Mall is located at 1000 West Country Club Drive, Aventura, FL. To learn more, visit the official Residence Inn Miami Aventura Mall website at www.marriott.com/miara or follow the hotel on social media via Facebook, Instagram and Twitter.
Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.
Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.
The Front Desk Supervisor provides guest service at the front desk while using standards of service. Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel’s operation. Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.
Examples of Duties (includes but is not limited to the following):
- Review all Front Desk agents’ work. Audit and reconcile if necessary post any corrections. Separate the work accordingly and balance all work, using computer systems, i.e. Excel
- Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks
- Print necessary reports; Close end of the day on all applicable computer systems
- Reconcile outlet work and separate the checks by type of payment
- Ensure that all rebates are properly logged
- Ensure the house hospitality checks post and correct for balancing purpose but must be separated
- Log house charges and close accounts
- Organize and compile paperwork as needed
- Timely and appropriate communication with management and local authorities during an incident or emergency.
- Represent hotel management during the graveyard hours.
Qualifications and Requirements
- 1 Year of prior Hotel or Hotel Front Desk Experience preferred, or In-person Customer Service Experience
- Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays
- Ability to multitask and handle stress in busy periods
- The employee is required to stand, walk, for prolong periods of time
- Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage
- Must have good near and far vision, including ability read and interpret written instructions/directions
- Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio
- Ability to distinguish smells
- Duties mainly performed indoors
- Must be able to hear, moderate noise level
Qualifications
Behaviors
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Motivations
Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Preferred
4-year Degree or better.
High School/GED or better.