What are the responsibilities and job description for the Hotel Front Office Manager position at Springhill Suites Colonnade?
We are seeking a dynamic and experienced Front Office Manager to join our team and oversee the front desk and guest services operations of our hotel. This Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage and lead a team of guest service agents, including all scheduling, required Marriott training, and performance evaluations
Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, groups, and special requests
Ensure that tasks are completed efficiently and to the Marriott standards, including maintaining a clean and organized lobby area and adhering to safety protocols
Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
Monitor and maintain inventory levels, including ordering and restocking as needed
Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
... and Other duties as assigned
Qualifications:
Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
Strong leadership and communication skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and property management systems
Hours concentrated in afternoons and evenings includes some weekends as business dictates - Flexibility to work as needed to manage their team and the front office of this 120 All-Suite Marriott hotel
Perks:
Competitive salary
Paid time off
Medical, dental, and vision insurance
Free Parking; Convenient & Safe Location
Marriott Employee Discounts
Positive and supportive work environment