What are the responsibilities and job description for the HIRING NOW-Front Desk Receptionist position at SpringHill Suites by Marriott?
Job Summary:
SpringHill Suites by Marriott in Billings is looking for a friendly, reliable, and professional Front Desk Agent to join our team. As the first point of contact for guests, you’ll play a key role in delivering exceptional service, ensuring smooth check-ins and check-outs, and assisting with any guest needs to create a welcoming and positive experience.
Key Responsibilities:
- Greet guests with a warm, friendly attitude upon arrival
- Check guests in and out accurately using our reservation system
- Answer phone calls, respond to inquiries, and handle guest requests promptly
- Manage room assignments, payments, and folio accuracy
- Communicate with housekeeping and maintenance to ensure room readiness
- Provide local recommendations and support hotel amenities
- Handle guest concerns professionally and escalate when necessary
- Ensure the lobby and front desk area are clean, stocked, and welcoming
Requirements:
- Previous hotel or customer service experience preferred, but not required
- Strong communication and multitasking skills
- Ability to remain calm and courteous under pressure
- Familiarity with computers and basic administrative tasks
What We Offer:
- Competitive pay
- Marriott employee discounts and perks
- Opportunities for advancement
- Supportive team environment
If you are dependable, guest-focused, and thrive in a fast-paced environment, we’d love to hear from you!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16