Front Desk Associate

Job Overview

We are seeking an enthusiastic and organized Front Desk Associate to be the welcoming face of our office. This vital role involves managing front desk operations, providing exceptional customer service, and supporting administrative functions to ensure smooth daily activities. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills to create a positive first impression for visitors and callers alike. This paid position offers an exciting opportunity to develop your office management skills in a dynamic environment.

SpringHill Suites by Marriott in Frankenmuth, MI is looking for a Front Desk Clerk to join our team. Do you enjoy talking to the customers and providing exceptional customer service? If yes, apply today for consideration.

General Summary

Providing a lasting first impression filled with the highest quality of hospitality service. Beginning with guest reservations and to continue through the checkout process, it is every employee’s duty and passion to see that all guest needs will be handled in an efficient, gracious and professional manor.

Education/Experience

High school diploma or General Education Certificate is required.

Knowledge, Skills and Ability

• Must have the ability to speak, understand, read and write the English language.
• Must be able to multi-task effectively in a public atmosphere.
• Must have the ability to apply appropriate resolution to stressful situations.
• Must read and understand the Employee Handbook.
• Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
• Must be able to compute basic mathematical calculations including addition, subtraction, multiplication and division.
• Must be able to perform basic computer skills (including Excel, Word, and E-Mail).

Duties and Responsibilities

• Know and live the mission and values of the hotel brand and company.
• Directly responsible for guest satisfaction scores from Arrival Experience through Departure Experience.
• Maintain a friendly and helpful demeanor at all times. Greet every customer with a smile at 10 feet and a verbal greeting at 5 feet.
• Effectively operate the hotel computer system or property management system.
• Possess working knowledge of hotel reservation and cancellation procedures.
• Know guest loyalty program. Recruit new guests for program. Execute benefits per brand standards for existing members.
• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures to ensure rotating banks stay at predetermined amount.
• Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures.
• Offer and properly handle requests for wake-up calls and “do not disturb” requests.
• Provide the highest quality of customer service to the guest at all times.
• Assists in Laundry during down times and/or as needed.
• Practice safety standards at all times and keep the property safe for guests and fellow employees. Use wet floor signs, as required. Report any injuries or unsafe conditions to management.
• Answer the telephone within three rings with a smile and approved greeting.
• Complete the shift work Checklist as assigned.
• Know and be able to execute Emergency Procedures.
• Must successfully complete education related to assigned duties and role.
• Other duties as assigned.

Join our team as a Front Desk Associate where your energy and organizational talents will shine! We value dedicated professionals committed to delivering outstanding service while supporting the seamless operation of our office environment.

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $15