Front desk night shift

Shift: 11:00 PM – 7:00 AM

Job Summary

The Front Desk Night Auditor is responsible for providing excellent guest service during overnight hours while ensuring the smooth operation of the hotel. This position handles guest check-ins and check-outs, processes daily financial reports, maintains hotel security, and prepares the property for the next business day.

Essential Duties & ResponsibilitiesGuest Service

• Welcome guests in a friendly, professional, and courteous manner.
• Check guests in and out efficiently.
• Answer phone calls and assist guests with questions, requests, and concerns.
• Resolve guest issues promptly and professionally.
• Maintain a positive first and last impression for all guests.

Front Desk Operations

• Verify and update reservations in the property management system.
• Process payments and maintain accurate guest accounts.
• Ensure guest information is complete and matches valid identification.
• Maintain an organized and professional front desk area.
• Monitor room availability and upcoming arrivals.

Night Audit Responsibilities

• Complete the nightly audit process and balance daily transactions.
• Reconcile cash, credit card, and other payment reports.
• Generate and distribute required daily reports to management.
• Verify third-party reservations and ensure accuracy.
• Prepare arrival reports and room key packets for the morning shift.

Property & Security Monitoring

• Conduct routine property walks to ensure guest safety and security.
• Monitor hotel activity and report suspicious behavior immediately.
• Ensure lobby, breakfast area, and common areas remain clean and presentable.
• Respond to emergencies according to hotel policies and procedures.

Communication & Teamwork

• Leave detailed shift notes for management and incoming staff.
• Communicate important guest concerns, maintenance issues, and operational updates.
• Assist housekeeping and maintenance departments when necessary.
• Follow all hotel policies, procedures, and brand standards.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, customer service, or front desk experience preferred.
• Strong communication and problem-solving skills.
• Basic computer knowledge and ability to learn hotel software systems.
• Ability to work independently during overnight hours.
• Reliable attendance and punctuality required.

Physical Requirements

• Ability to stand, walk, and move around the property for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to work overnight shifts, weekends, and holidays as needed.

Performance Expectations

• Deliver outstanding guest service at all times.
• Maintain accurate records and reports.
• Complete all night audit duties before shift end.
• Ensure the property is secure, clean, and prepared for the morning shift.
• Demonstrate professionalism, reliability, and attention to detail.

Position Reports To: Front Desk Manager / General Manager
Schedule: Full-Time or Part-Time, 11:00 PM – 7:00 AM (including weekends and holidays as required)

Pay: $13.73 - $15.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $14 - $15