What are the responsibilities and job description for the Hotel Front Desk Agent position at SpringHill Suites by Marriott Dallas/Lewisville?
Job Title: Hotel Front Desk Agent
Location: SpringHill Suites by Marriott Dallas/Lewisville
Employment Type: Full-time
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring their experience is seamless and enjoyable. This position requires excellent customer service skills, attention to detail, and a positive attitude.
Responsibilities:
- Greet and welcome guests with warmth and professionalism.
- Handle guest check-ins and check-outs efficiently, including managing payments and issuing room keys.
- Address guest inquiries about hotel services, amenities, and local attractions.
- Resolve guest complaints and issues promptly and with empathy.
- Coordinate guest requests with other departments (e.g., housekeeping, maintenance, room service).
- Maintain accurate and up-to-date records in the hotel reservation system.
- Promote hotel services and amenities, including upselling where appropriate.
Requirements:
- Strong interpersonal and communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency in basic computer systems and reservation software (training provided if necessary).
- Previous experience in hospitality or customer service preferred.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $17