Housekeeper Job Description

Hotel housekeeping ensures guest rooms, public areas, and back-of-house spaces are clean, safe, and hygienic, typically involving daily, high-speed cleaning of 12–16 rooms per shift. Key duties include making beds, cleaning bathrooms, vacuuming, replenishing amenities (towels, toiletries), and reporting maintenance issues.

Primary Responsibilities and Duties:

• Guest Room Cleaning: Stripping used linens, making beds with fresh linens, cleaning and disinfecting bathrooms, dusting furniture, vacuuming floors, and emptying trash.
• Amenity Replenishment: Restocking items such as soap, shampoo, coffee, towels, and toilet paper, as well as cleaning/replacing glassware and amenities.
• Public Areas & Hygiene: Cleaning and maintaining corridors, elevators, lobbies, gym areas, and public restrooms, with a focus on sanitizing high-touch surfaces.
• Maintenance Reporting: Identifying and reporting broken light bulbs, broken appliances, or damaged fixtures to the maintenance department.
• Safety and Confidentiality: Adhering to cleaning safety standards, handling cleaning chemicals properly, and respecting guest privacy/do not disturb signs.
• Inventory Management: Organizing, cleaning, and restocking housekeeping carts.

Core Competencies and Skills:

• Physical Stamina: Ability to stand, walk, lift, and perform repetitive physical tasks throughout a full shift.
• Attention to Detail: Ensuring high cleaning standards to meet brand requirements.
• Time Management: Turning over rooms quickly, particularly during checkout hours.
• Schedule Flexibility: Ability to work early mornings, weekends, and holidays.

Housekeepers often follow a standardized "seven-step" cleaning process starting with removing trash/linen, moving to dusting, and finishing with deep cleaning the bathroom to maintain consistency.

*It is required that all staff complete all brand-standard training available.*