What are the responsibilities and job description for the Part Time Support Staff-Enrollment Serv position at Springfield Technical Community College?
Part Time Supporft Staff-Enrollment Services Job Description: The
part-time Support Staff provides clerical support in the areas of
enrollment services within the Division of Student Affairs. This
position assists in the daily operations of the Admissions Office
including general office tasks, filing, record management and customer
Service Functions. RESPONSIBILITIES Include, But Are Not Limited To
Participate in the daily operations of the primary assignment, which is
the Admissions Office by providing clerical support such as processing
transfer credit reports, updating transcripts and student records,
working within the Customer Relationship Management system (CRM), etc.
Provide excellent customer service; greet office visitors, respond to
inquiries, answer phones, correspond via email, phone, ChatNow, etc.
Respond to inquiries and prospects through the CRM system. Cross train
within the division of student affairs to provide clerical support as
needed. Contributes to a work environment that encourages and promotes
diversity and inclusion. Demonstrates 100% time-on-task; adheres to
college and routine office procedures, and regulations. Participate in
college, division, department meetings, events and training as
recommended and approved by the supervisor. Participate in professional
development opportunities, college committees, work groups and task
forces, and other professional organizations as approved by supervisor.
Performs other duties and responsibilities related to those listed above
which do not alter the basic level of the position. Requirements:
Associate\'s degree preferred; Three or more years of experience in a
busy office environment. Experience using and comfort with technology
(basic Microsoft Office, etc.), as well as the ability and willingness
to learn new computer-based programs. Ability to work well with a
diverse group of individuals and be perceptive and understanding of
student concerns. Must be team oriented, energetic, focused on details.
Must possess strong organizational and communication skills. Must
Possess Strong Customer Services Skills. EQUIVALENCY STATEMENT
Applicants who do not meet the qualifications as stated above are
encouraged to put in writing precisely how their background and
experience have prepared them with the equivalent combination of
Education, Training And Experience Required For The Responsibilities Of
this position. WORKING CONDITIONS/PHYSICAL DEMANDS: Works in an office
setting. Tasks require the ability to exert light physical effort in
sedentary to light work. Must be able to remain in a stationary position
50% of the time. The individual needs to move about inside the office to
access office machinery. Constantly operates a computer and other
equipment i.e. copier. This person frequently communicates with
students, faculty and staff. Must be able to exchange accurate
information Additional Information: Salary/Work Schedule: \$18 per hour,
18.5 hours per week, Monday through Friday, hours negotiable between 8
AM and 5 PM. Requires flexibility to work occasional evenings and/or
weekends as demand dictates. Benefits: No Union: Non-Union Grant Funded:
No Closing Date: Open Until Filled All candidates must have legal
authorization to work in the United States. Springfield Technical
Community College is not sponsoring H1B Visa. INFORMATION AWARENESS
SECURITY TRAINING: Candidates for employment should be aware that all
STCC employees are required to complete Information Awareness Security
Training within thirty days of their orientation date and annually
thereafter.
part-time Support Staff provides clerical support in the areas of
enrollment services within the Division of Student Affairs. This
position assists in the daily operations of the Admissions Office
including general office tasks, filing, record management and customer
Service Functions. RESPONSIBILITIES Include, But Are Not Limited To
Participate in the daily operations of the primary assignment, which is
the Admissions Office by providing clerical support such as processing
transfer credit reports, updating transcripts and student records,
working within the Customer Relationship Management system (CRM), etc.
Provide excellent customer service; greet office visitors, respond to
inquiries, answer phones, correspond via email, phone, ChatNow, etc.
Respond to inquiries and prospects through the CRM system. Cross train
within the division of student affairs to provide clerical support as
needed. Contributes to a work environment that encourages and promotes
diversity and inclusion. Demonstrates 100% time-on-task; adheres to
college and routine office procedures, and regulations. Participate in
college, division, department meetings, events and training as
recommended and approved by the supervisor. Participate in professional
development opportunities, college committees, work groups and task
forces, and other professional organizations as approved by supervisor.
Performs other duties and responsibilities related to those listed above
which do not alter the basic level of the position. Requirements:
Associate\'s degree preferred; Three or more years of experience in a
busy office environment. Experience using and comfort with technology
(basic Microsoft Office, etc.), as well as the ability and willingness
to learn new computer-based programs. Ability to work well with a
diverse group of individuals and be perceptive and understanding of
student concerns. Must be team oriented, energetic, focused on details.
Must possess strong organizational and communication skills. Must
Possess Strong Customer Services Skills. EQUIVALENCY STATEMENT
Applicants who do not meet the qualifications as stated above are
encouraged to put in writing precisely how their background and
experience have prepared them with the equivalent combination of
Education, Training And Experience Required For The Responsibilities Of
this position. WORKING CONDITIONS/PHYSICAL DEMANDS: Works in an office
setting. Tasks require the ability to exert light physical effort in
sedentary to light work. Must be able to remain in a stationary position
50% of the time. The individual needs to move about inside the office to
access office machinery. Constantly operates a computer and other
equipment i.e. copier. This person frequently communicates with
students, faculty and staff. Must be able to exchange accurate
information Additional Information: Salary/Work Schedule: \$18 per hour,
18.5 hours per week, Monday through Friday, hours negotiable between 8
AM and 5 PM. Requires flexibility to work occasional evenings and/or
weekends as demand dictates. Benefits: No Union: Non-Union Grant Funded:
No Closing Date: Open Until Filled All candidates must have legal
authorization to work in the United States. Springfield Technical
Community College is not sponsoring H1B Visa. INFORMATION AWARENESS
SECURITY TRAINING: Candidates for employment should be aware that all
STCC employees are required to complete Information Awareness Security
Training within thirty days of their orientation date and annually
thereafter.
Salary : $18