What are the responsibilities and job description for the CRM System Analyst (EDP Prgrammer II) position at Springfield Technical Community College?
CRM System Analyst (EDP Programmer II) Job Description: The CRM System
Analyst (EDP Programmer II) is responsible for supporting and
maintaining the college\'s admissions Customer Relationship Management
(CRM) system, ensuring its functionality aligns with institutional
enrollment data collection and processing needs. This role involves
programming, testing, troubleshooting, and system enhancement
responsibilities, as well as collaborating with internal stakeholders to
translate operational requirements into effective technology solutions.
This position bridges process knowledge with data processing expertise
Within Enrollment Management. Primary Duties And Responsibilities
System Development & Maintenance: Design, implement, and modify CRM
workflows, communication plans, and application forms using structured
logic and configuration tools. Write, test, and debug scripts or
logic-based workflows to support recruitment and admissions operations.
Design and update data input/output formats, develop job streams and
support data integration between CRM and institutional systems (e.g.,
Colleague). System Development & MaintenanceCreate and maintain system
documentation, including flowcharts, process diagrams, and technical
guides. Ensure data integrity by diagnosing and resolving system errors,
Duplicate Records, And Entry Anomalies. Data Management & Reporting
Assist with the development and execution of complex reports and data
queries for admissions staff and leadership. Analyze system output and
reporting errors to determine appropriate corrections or modifications.
Support statistical reporting needs using CRM tools or SQL-based
platforms. Collaboration & User Support: Consult with enrollment and IT
staff to analyze system needs, define input/output procedures, and
recommend process improvements. Provide direct training and ongoing user
support for CRM users across various enrollment units. Notify users
regarding data actions needed (e.g., record corrections, file deletions,
Or Data Validation Issues). System Optimization & Technical Support
Collaborate with IT and third-party vendors (e.g., Ellucian, Ferrilli)
to escalate and resolve technical issues. Monitor CRM performance,
recommend enhancements, and implement process automation for efficiency.
Participate in testing new releases, upgrades, and patches to ensure
Compliance With Institutional Standards. Preferred Knowledge, Skills,
and Abilities: Knowledge of electronic data processing concepts,
methods, and applications, especially as they apply to higher education
admissions. Experience with CRM platforms (Ellucian Recruit, Slate, or
similar) and enterprise systems (e.g., Colleague). Ability to create
flowcharts and system process documentation. Strong attention to detail
and ability to work accurately with names, numbers, codes, and symbols.
Ability to analyze data processing needs, draw conclusions, and make
recommendations for improvement. Effective written and oral
communication skills. Ability to work both independently and
collaboratively in a team environment. Ability to supervise, including
motivating staff, reviewing work, and identifying training needs.
Requirements: Two years of full-time professional experience in
electronic data processing, including system configuration, workflow
logic, or computer programming, or a Bachelor\'s degree in Computer
Science, Information Systems, or a related field. Salary: \$2,358.52
bi-weekly (Grade 17, Step 1) Benefits: Yes. 37.5 hours per week,
Monday - Friday. Requires flexibility to work occasional evenings and/or
weekends as needed. Union: AFSCME Grant Funded: No Closing Date: Open
Until Filled All candidates must have legal authorization to work in the
United States. Springfield Technical Community College is not sponsoring
H1B Visa.
Analyst (EDP Programmer II) is responsible for supporting and
maintaining the college\'s admissions Customer Relationship Management
(CRM) system, ensuring its functionality aligns with institutional
enrollment data collection and processing needs. This role involves
programming, testing, troubleshooting, and system enhancement
responsibilities, as well as collaborating with internal stakeholders to
translate operational requirements into effective technology solutions.
This position bridges process knowledge with data processing expertise
Within Enrollment Management. Primary Duties And Responsibilities
System Development & Maintenance: Design, implement, and modify CRM
workflows, communication plans, and application forms using structured
logic and configuration tools. Write, test, and debug scripts or
logic-based workflows to support recruitment and admissions operations.
Design and update data input/output formats, develop job streams and
support data integration between CRM and institutional systems (e.g.,
Colleague). System Development & MaintenanceCreate and maintain system
documentation, including flowcharts, process diagrams, and technical
guides. Ensure data integrity by diagnosing and resolving system errors,
Duplicate Records, And Entry Anomalies. Data Management & Reporting
Assist with the development and execution of complex reports and data
queries for admissions staff and leadership. Analyze system output and
reporting errors to determine appropriate corrections or modifications.
Support statistical reporting needs using CRM tools or SQL-based
platforms. Collaboration & User Support: Consult with enrollment and IT
staff to analyze system needs, define input/output procedures, and
recommend process improvements. Provide direct training and ongoing user
support for CRM users across various enrollment units. Notify users
regarding data actions needed (e.g., record corrections, file deletions,
Or Data Validation Issues). System Optimization & Technical Support
Collaborate with IT and third-party vendors (e.g., Ellucian, Ferrilli)
to escalate and resolve technical issues. Monitor CRM performance,
recommend enhancements, and implement process automation for efficiency.
Participate in testing new releases, upgrades, and patches to ensure
Compliance With Institutional Standards. Preferred Knowledge, Skills,
and Abilities: Knowledge of electronic data processing concepts,
methods, and applications, especially as they apply to higher education
admissions. Experience with CRM platforms (Ellucian Recruit, Slate, or
similar) and enterprise systems (e.g., Colleague). Ability to create
flowcharts and system process documentation. Strong attention to detail
and ability to work accurately with names, numbers, codes, and symbols.
Ability to analyze data processing needs, draw conclusions, and make
recommendations for improvement. Effective written and oral
communication skills. Ability to work both independently and
collaboratively in a team environment. Ability to supervise, including
motivating staff, reviewing work, and identifying training needs.
Requirements: Two years of full-time professional experience in
electronic data processing, including system configuration, workflow
logic, or computer programming, or a Bachelor\'s degree in Computer
Science, Information Systems, or a related field. Salary: \$2,358.52
bi-weekly (Grade 17, Step 1) Benefits: Yes. 37.5 hours per week,
Monday - Friday. Requires flexibility to work occasional evenings and/or
weekends as needed. Union: AFSCME Grant Funded: No Closing Date: Open
Until Filled All candidates must have legal authorization to work in the
United States. Springfield Technical Community College is not sponsoring
H1B Visa.
Salary : $2,359