Supervisor I, Information Technology Support (Immediate Opening)

Job Title:                             Supervisor I - Information Technology Support

Department:                       Information Technology 

Pay Grade:                          P100

FLSA Status:                       Exempt

Reports to:                          Manager IV - Information Support Systems

GENERAL PURPOSE

Responsible for serving as a resource for users of district wide information systems; analyzing problems and issues related to the information systems and related software; performing database administration and database development; and assisting users with data integrity and reporting.

ESSENTIAL JOB FUNCTIONS

• Demonstrate a high level of expertise and professionalism building relationships with stakeholders.
• Collaborate with the Help Desk to ensure courteous, timely, and effective resolution of end user issues.
• Facilitate a variety of collaborative meetings and training on the use of any support applications.
• Handle escalation, communication and follow up with vendors for high severity issues.
• Provide timely and creative solutions to difficult problems.
• Direct the process of proactive response to issues before they become problems.
• Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
• Create and maintain knowledge base articles so they remain current.
• Collaborate with multiple departments on a variety of activities related to information systems and related applications.
• Demonstrate a high level of expertise and professionalism building relationships with the team, stakeholders and vendors.
• Maintain various manual and electronic documents, files, and records providing up-to-date reference and audit trail.
• Prepare various documents providing written reference, documenting activities, and/or conveying information.
• Research applications, vendors, consultants and emerging technology to recommend products that meet district requirements for capabilities and costs and provide technical assistance to district staff.
• Respond to direct inquiries from departments and school personnel regarding the student information system to resolve problems, provide information and/or assign support personnel to address.
• Perform other related duties as required/assigned.

QUALIFICATIONS AND REQUIREMENTS

Education and Experience

• Bachelor’s Degree from an accredited college or university preferred.
• Minimum of two (2) years of job related experience with increasing levels of responsibility is required.
• K - 12 technology experience is preferred.

Certificates, Licenses and Other Special Requirements

• MCSA SQL Server certification preferred.
• Must pass a Criminal Background Clearance, the results of which must be satisfactory to the District, required.

Knowledge, Skills, and Abilities

• Knowledge of  basic math, including calculations using fractions, percentages, and/or ratios; read a variety of manuals, write documents following prescribed formats, and/or present information to others; and solve practical problems.
• Knowledge based competencies required to satisfactorily perform the functions of the job include: current, legacy and emerging operating systems; software applications; data security, processes and methodology.
• Skill to perform multiple, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions. 
• Skill based competencies required to perform the functions of the job, including strong customer service skills, pleasant and tactful demeanor and professional appearance and conduct.
• Ability to read technical information, compose a variety of documents, and/or facilitate group discussions.
• Ability to analyze situations to define issues and draw conclusions.  
• Ability to schedule a number of activities, meetings, and/or events; gather, collate, and/or classify data; and use job-related equipment.
• Ability to work with others under a wide variety of circumstances; working with data utilizing defined but different processes; and operate equipment using defined methods. 
• Ability to work with a significant diversity of individuals and/or groups; work with data of widely varied types and/or purposes; and utilize job-related equipment. 
• Ability to analyze issues and create action plans. 
• Ability to collaborate and communicate effectively with internal and external stakeholders.
• Ability to apply critical thinking/problem solving to improve work processes.
• Ability to convey technical information to non-technical audiences.
• Ability to maintain confidentiality; set priorities; meet deadlines and schedules; work with detailed information; and adapt to changing priorities.
• Ability to work as part of a team; and work with frequent interruptions.
• Ability to set high expectations for self and others; set and monitor progress toward goals; and utilize and offer effective feedback for continuous improvement.

Working Conditions and Physical Requirements

• Work environment is primarily inside, where the noise and temperature levels are moderate.
• The work is light work that requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
• Must possess the physical ability to perceive the nature of sounds, make rational decisions through sound logic and deductive processes, express or exchange ideas by the spoken word, substantial movements (motions) with the hands, wrists, and/or fingers, and discern letters or numbers at a given distance.
• Additionally, the following physical abilities are required: balancing, climbing, crawling, crouching, feeling, grasping, handling, hearing, kneeling, manual dexterity, mental acuity, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity and walking.

Salary : $55,374 - $80,290